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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844264
Report Date: 08/17/2022
Date Signed: 08/17/2022 03:46:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220526090606
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844264
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
830
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:11CENSUS: 6DATE:
08/17/2022
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Facility Representative Angie BustillosTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
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5
6
7
8
9
Staff yell at children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On August 17, 2022 Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Angie Bustillos. The purpose of the inspection was to deliver the findings for the above complaint allegation.

Over the course of investigating the allegation regarding personal rights, LPA conducted confidential interviews with staff and parents. In addition, LPA completed a review of the facility records. The information obtained over the course of the investigation, revealed inconsistencies regarding if an unknown staff member yelled at the infants in care. Therefore, the allegation was deemed Unsubstantiated at this time. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Angie Bustillos.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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