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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 08/17/2022
Date Signed: 08/17/2022 04:03:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220526091132
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844266
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
850
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:75CENSUS: 28DATE:
08/17/2022
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Facility Representative Angie BustillosTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Facility is in disrepair.
Children drink from the sink
INVESTIGATION FINDINGS:
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On 8/17/2022 Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Angie Bustillos. The purpose of the inspection was to deliver the findings for the above complaint allegations.
Over the course of investigating the allegations regarding the facility being in disrepair and the children drinking from the sink, LPA conducted confidential interviews with children, parents and staff. LPA also reviewed records and conducted safety inspections of the facility on 5/31/2022, 7/11/2022 and 7/18/2022. During the inspection on 5/31/2022, LPA observed the three-pronged electrical outlet in the 4-5-year-old room, had a brown mark near the holes of the electrical outlet. The marks looked as though they may have been caused by heat as the area of the receptacle was warped. In addition, LPA observed the preschool bathrooms mounting bracket for the toilet paper holder was not secured to the wall due to missing screws, the second toilet paper holder was missing the toilet paper holder and the toilet paper was hanging off a mounting bracket. LPA observed the molding between the floor and the wall in the bathroom was falling off. Therefore 2-3 inches of dark brown wall and old build up were noticeable. Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20220526091132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
VISIT DATE: 08/17/2022
NARRATIVE
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LPA toured the outdoor area and observed an old sink and metal pipes in the outdoor play space.

The Department received a second allegation alleging that while the children were engaged in outdoor play, the children would go and get a drink from the faucet in the bathroom because the staff did not bring water outside. Confidential staff and child interviews confirmed children drank directly from the faucet in the bathroom. Staff interviews denied the children are forced to drink from the faucet and expressed a pitcher of water and cups are provided.
Based on LPA observation and confidential interviews there is a preponderance of evidence to prove that the facility was in disrepair and that the children were drinking from the sink. Therefore, the above allegations are substantiated. Refer to LIC 9099D.
A notice of site visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Angie Bustillos.
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220526091132

FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844266
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
850
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:75CENSUS: 28DATE:
08/17/2022
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Facility Representative Angie Bustillos TIME COMPLETED:
04:10 PM
ALLEGATION(S):
1
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5
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9
Toys not being sanitized.
Staff forced children to use the restroom.
Administrator allows sick children to be at school.
Children linens are being shared.

INVESTIGATION FINDINGS:
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On 8/17/2022 Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Angie Bustillos. The purpose of the inspection was to deliver the findings for the above complaint allegations.
Over the course of investigating the allegations regarding personal rights, physical plant, and other categories, LPA conducted confidential interviews with children, parents and staff. LPA also reviewed the facility records. The information obtained over the course of the investigation, revealed inconsistencies regarding if the toys in the facility were being sanitized, if an unknown staff member forced an unknown child to use the restroom, if the Center is allowing sick children to remain at school, and if the children’s linens are being shared during nap time. Therefore, the allegations are deemed Unsubstantiated at this time. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Angie Bustillos.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20220526091132
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/17/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/17/2022
Section Cited
CCR
101238(a)
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101238 (a) Buildings and Grounds: The childcare center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidence by:
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Per facility representative the center completed all necessary corrections by June 1, 2022 and documentation was sent to CCL. In addition, staff are required to complete a daily inspection of their classroom and daily inspections are being conducted of the outdoor play space. No further action required
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Based on LPA observation on 5/31/22 the toilet paper holders were not installed properly, a damaged electrical outlet was in use, molding was falling off the wall of the bathroom and an old sink and metal pipes were in the outdoor pay space. This poses a potential health, safety, or personal rights risk to a person in care.
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Type B
08/19/2022
Section Cited
CCR
101239.2(a)
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101239.2 (a) Drinking Water: Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area. This requirement was not met as evidence by:
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Per facility representative, staff will be reminded to take drinking water outside. A staff training will occur and documentation will be submitted to CCL.
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Based on confidential interviews children drank directly from the bathroom faucet while engaged in outdoor play. This poses a potential health, safety, or personal rights risk to a person in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Carissa Bell
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/17/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 4