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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 10/12/2022
Date Signed: 10/12/2022 04:33:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2022 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220916162352
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844266
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
850
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:75CENSUS: 31DATE:
10/12/2022
UNANNOUNCEDTIME BEGAN:
03:46 PM
MET WITH:Director Norma Torres TIME COMPLETED:
04:40 PM
ALLEGATION(S):
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Staff did not ensure day care was free from pests
INVESTIGATION FINDINGS:
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On October 12, 2022, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Norma Torres. The purpose of the inspection was to deliver the finding for the above complaint allegation. Over the course of investigating the allegation regarding the physical plant, LPA conducted confidential interviews with staff, parents and children. In addition, LPA completed a review of the facility records. Confidential interviews confirmed children and staff had received bug bites. However, some of the interviewees could not determine if the bug bites were received at the day care or at another location. LPA reviewed facility records. Per record review, the facility received interior and exterior pest control services on 9.10.22, 8.13.22, 7.9.22. 6.4.22 and 5.7.22. On September 22, 2022 LPA completed a safety inspection of the Center. LPA did not observe pests at the day care. The information obtained over the course of the investigation, revealed inconsistencies regarding if staff did or did not ensure day care was free from pests. Therefore, the allegation is deemed Unsubstantiated at this time. A finding of unsubstantiated means that the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20220916162352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
VISIT DATE: 10/12/2022
NARRATIVE
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 A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Norma Torres.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2