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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 11/29/2023
Date Signed: 11/29/2023 03:24:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/12/2023 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20231012120721
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844266
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
850
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:75CENSUS: 36DATE:
11/29/2023
UNANNOUNCEDTIME BEGAN:
01:01 AM
MET WITH:Facility Representative Zaray Ochoa TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are not providing adequate supervision for children in care
INVESTIGATION FINDINGS:
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On November 29, 2023, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Zaray Ochoa. The purpose of the inspection was to deliver the findings regarding the above complaint allegation. The investigation included an inspection of the facility, a review of facility records, and confidential interviews with staff and parents.
On October 12, 2023, the Department received an allegation alleging child 1 (C1) was bitten by an unknown child twice and that C1 was now biting other children. The allegation also alleged that the assistant was left alone in the two-year-old classroom. Confidential parent interviews reported concerns with the supervision provided in the Center. Two parents reported their child was bitten while the one supervising teacher was changing another child’s diaper. Staff interviews confirmed C1 was involved in multiple biting incidents. Staff interviews reported the authorized representatives were notified and provided with written and/or verbal notifications. Furthermore, the staff reported the facilities bite policy was followed and C1 was suspended for biting behavior. Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20231012120721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
VISIT DATE: 11/29/2023
NARRATIVE
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Report continued from page one

Interviews confirmed an assistant was left alone in the two-year-old classroom for 10-15 minutes. Per LPA’s record review, C1 was involved in seven biting incidents between August 31, 2023, and October 12, 2023. The incident involved C1 being bitten by another child, or C1 biting another person. C1s file indicated C1 liked to play fight and had been referred for additional services.

Based on the interviews conducted and a review of the records, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. A citation was issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101229 (a) Responsibility for Providing Care and Supervision.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Zaray Ochoa.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20231012120721
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/08/2023
Section Cited
CCR
101229(a)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by:
Based on interviews and record review, care and supervision was not provided to meet
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Per facility representative, the Center will ensure the ratios requirements are being met. On 11/21/23 the Center had a training regarding supervision, specifically not turning your back to the children, ratios, and communication. A copy of the training topics and sign in sheet will be submitted.
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the needs of C1 when C1 was involved in seven biting incidents between August and October 2023. In addition, an assistant was left alone in the classroom for 10 -15 minutes, which poses a potential Health, Safety or Personal Rights risk to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3