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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 11/29/2023
Date Signed: 11/30/2023 09:19:15 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2023 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230906104002
FACILITY NAME:READY SET GROW LEARNING SERVICESFACILITY NUMBER:
364844266
ADMINISTRATOR:LILAMANIE SENEWIRATNEFACILITY TYPE:
850
ADDRESS:1528 PUMALO STREETTELEPHONE:
(909) 883-6628
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92404
CAPACITY:75CENSUS: 36DATE:
11/29/2023
UNANNOUNCEDTIME BEGAN:
12:31 PM
MET WITH:Facility Representative Zaray Ochoa TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Facility is operating out of ratio
Facility did not follow Public Health guidelines regarding COVID 19
INVESTIGATION FINDINGS:
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On November 29, 2023, Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Zaray Ochoa. The purpose of the inspection was to deliver the findings for the above complaint allegations. The investigation included an inspection of the facility, a review of facility records, and confidential interviews with staff and parents.
On September 6, 2023, the Department received two allegations. One allegation alleged that on multiple occasions a preschool classroom was observed with one teacher and 14 preschool age children. The second allegation alleged that a staff member was exposed to COVID 19 or had COVID 19, and the Center was not following the COVID 19 guidance.
While investigating the allegation regarding the Center being out of ratio, LPA conducted unannounced inspections. On October 2, 2023, at 2:45pm LPA observed one teacher supervising 15 preschool children. On October 9, 2023, LPA observed an unqualified teacher alone and supervising ten preschool age children.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20230906104002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
VISIT DATE: 11/29/2023
NARRATIVE
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Report continued from page one

Based on LPA observation, the Center was out of ratio on October 2, 2023, and October 9, 2023.

Regarding the second allegation involving the Center failing to follow COVID 19 guidelines. Staff interviews confirmed staff 1 (S1) was exposed to COVID 19 on September 6, 2023. LPA completed staff interviews on September 11, 2023. Confidential interviews reported S1 was aware of being exposed to someone with COVID 19 and S1 was showing signs and symptoms of COVID 19. During LPAs staff interview on September 11, 2023, S1 was not wearing a mask. During the investigation, LPA reviewed the California Department of Public Health Guidance on Isolation and Quarantine dated August 29, 2023. Per guidance, persons who are exposed to someone with COVID 19, should wear a well-fitted mask around others for a total of 10 days, especially in indoor setting. LPAs staff interviews were conducted within 10 days of exposure and S1 was not wearing a mask. Furthermore, the Center self-reported a COVID 19 outbreak on September 18, 2023. Based on LPA observation and record review, the Center failed to follow the COVID 19 guidelines.
Based on LPA observations, interviews conducted and a review of the records, the preponderance of evidence standard has been met. Therefore, the above allegations are found to be SUBSTANTIATED. A citation was not issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101216.3 (a) Teacher-Child Ratio as citations were previously issued on October 2, 2023, and October 19, 2023. California Code of Regulations Title 22, Division 12, Chapter 1, regulation 101223 (a)(2) Personal Rights is cited on the attached LIC 9099D.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Zaray Ochoa.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20230906104002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: READY SET GROW LEARNING SERVICES
FACILITY NUMBER: 364844266
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/08/2023
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. This requirement is not met as evidenced by:
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Per facility Representative the Center will follow the guidelines. A staff training will take place and a copy of the training topis and sign in sheet will be submitted to the Department.
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Based on observation and record review, the licensee did not ensure each child was accorded a safe and healthful environment when S1 did not wear a mask in the Center for 10 days following exposure, which poses a potential Health, Safety or Personal Rights risk to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
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