364844266-9-26-2024-12-CC-LKIG-DA3VWN-20241015164812

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 09/26/2024
Date Signed: 09/26/2024 02:35:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2024 and conducted by Evaluator Kendal Zirbes

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20240816101529

FACILITY NAME:	READY SET GROW LEARNING SERVICES		FACILITY NUMBER:	364844266
ADMINISTRATOR:	LILAMANIE SENEWIRATNE		FACILITY TYPE:	850
ADDRESS:	1528 PUMALO STREET		TELEPHONE:	(909) 883-6628
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92404
CAPACITY:	75	CENSUS: 31	DATE:	09/26/2024
		UNANNOUNCED	TIME BEGAN:	01:46 PM
MET WITH:	Facility Representative Zaray Ochoa		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff handled day care child in a rough manner.
Staff threatened day care child
Staff yelled at day care children

INVESTIGATION FINDINGS:

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On September 26, 2024, at 1:45pm Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Zaray Ochoa. The purpose of the inspection was to deliver the findings for the above complaint allegations. The investigation included inspections of the facility, a review of facility records, and confidential interviews with staff, parents, and children.
On August 16, 2024, the Department received three allegations. Two of the three allegations involved staff 2 (S2) and an unknown child. Per the information received, on an unknown day in June of 2024, S2 pulled the arm of an unknown child from a back classroom to the front office. During this interaction, S2 expressed to the unknown child that the child was being bad, and if the child continued the behavior the child was never coming back to the school. Staff interviews denied observing S2, or another staff member handle a child roughly and denied hearing S2 threaten a day care child. Confidential interviews with parents and children were unable to corroborate the allegations that staff handled children roughly or threatened day care children. Report continued on page two

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20240816101529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: READY SET GROW LEARNING SERVICES	FACILITY NUMBER: 364844266
	VISIT DATE: 09/26/2024

NARRATIVE

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Report continued from page one

S2 confirmed S2 walks with children to the front office when a child needs a moment outside of the classroom. S2 confirmed child 3 (C3) has dropped to the ground while walking to the front office. S2 denied, C3 or any other child was injured while walking to the front office. S2 denied S2 has handled a child in a rough manner. Regarding S2 threatening the day care children. S2 confirmed S2 communicates with the child about their behavior however S2 denied any child was threatened with not being able to return to school. LPA completed an unannounced inspection on August 26, 2024. During this inspection LPA observed S2 interact with the children in care. LPA did not observe S2 violate a child’s personal rights on August 26, 2024.
The Department received a third allegation alleging staff 1 (S1) has yelled at the day care children on multiple unknown dates. Specifically on August 13, 2024, around lunch time, S1 could be heard yelling at the children from the parking lot of the Center. Staff interviews denied hearing S1 yell at the day care children and described S1 as soft spoken, mellow, reserved, and quiet. Confidential interviews with parents and children were unable to corroborate the allegation regarding staff yelling at day care children. S1 denied yelling at the day care children. S1 expressed S1 raises their voice to grab the attention of children or to keep a child from being harmed. LPA completed an unannounced inspection on August 26, 2024. During this inspection LPA observed S1 interact with the children in care. LPA did not observe S1 violate a child’s personal rights on August 26, 2024. Facility records indicated there was an incident on August 13, 2024. Per records, the staff were speaking in louder voices due to the loudness of the lunchroom at this time.
Based on the information obtained from LPA observation, and the confidential interviews there is not enough evidence regarding the allegations alleging staff handled day care child in a rough manner, staff threatened day care child, and staff yelled at day care children. Therefore, the allegations are deemed UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted with facility representative Zaray Ochoa. Appeal rights and a copy of the report were provided to facility representative Zaray Ochoa.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2024

LIC9099 (FAS) - (06/04)

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