364844266-12-11-2024-12-CC-LKIG-DBWTV4-20241213140319

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844266
Report Date: 12/11/2024
Date Signed: 12/11/2024 09:52:47 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2024 and conducted by Evaluator Kendal Zirbes

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20240925082106

FACILITY NAME:	READY SET GROW LEARNING SERVICES		FACILITY NUMBER:	364844266
ADMINISTRATOR:	LILAMANIE SENEWIRATNE		FACILITY TYPE:	850
ADDRESS:	1528 PUMALO STREET		TELEPHONE:	(909) 883-6628
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92404
CAPACITY:	75	CENSUS: 24	DATE:	12/11/2024
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Facility Representative Zaray Ochoa		TIME COMPLETED:	10:05 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Daycare child sustained injury while in care.
Staff yells at children in care
Staff inappropriately handle children in care.
Facility is out of ratio.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On December 11, 2024, at 08:40 a.m., Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Ready Set Grow Learning Services. LPA met with facility representative Zaray Ochoa. The purpose of the inspection was to deliver the findings for the above complaint allegations. The investigation included inspections of the facility, a review of facility records, confidential interviews with staff, and parents and photographic evidence.
On September 24, 2024, the Department received four allegations. The first allegation involved child 1 (C1) sustaining a bruise near the right eye on September 23, 2024, while in attendance at the Center. Staff interviews confirmed a red mark was observed on C1s right cheek bone around 09:30am. Staff reported, the red mark disappeared shortly after being observed. Staff reported the ratios, and the needs of the children were being met when the red mark was observed on C1 check. A facility incident report dated September 23, 2024, was reviewed. Per incident report, S3 and S4 observed redness near C1 right cheek however after little while the mark disappeared. Although C1 was observed with a red mark, the investigation could not determine if the injury was due to a lack of supervision. Report continued on page two

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 12-CC-20240925082106

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: READY SET GROW LEARNING SERVICES	FACILITY NUMBER: 364844266
	VISIT DATE: 12/11/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Report continued from page one

The second and third allegations involved staff 1 (S1), staff 2 (S2) and an unknown child(ren). Per the information received, over the past two- or three-months, S1 and S2 have been yelling at unknown children to sit down at the tables to eat and grabbing unknown children when they get into trouble. Over the course of the investigation, interviews with parents and staff were unable to corroborate the allegation that staff yell at children and staff inappropriately handled the children. LPA completed an unannounced inspection on September 26, 2024. LPA did not observe or hear S1 and S2 violate the personal rights of the children in care. Currently there is not sufficient evidence to support the allegations.

The fourth allegation alleged that on an unknown date the two’s classroom was out of ratio. Information obtained through interviews reported the center meets the required 1:12 ratio and the needs of the children are met. LPA reviewed attendance records for staff and children. Record review did not provide evidence to support the allegation. Furthermore, LPA completed an unannounced inspection on September 26, 2024. LPA observed the two’s classroom within ratio.

Based on the information obtained from LPA observation, record review and interviews, there is not enough evidence regarding the allegations alleging, daycare child sustained injury while in care, staff yells at children in care, staff inappropriately handle children in care, and facility is out of ratio. Therefore, the allegations are deemed Unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted with facility representative Zaray Ochoa. Appeal rights and a copy of the report were provided to facility representative Zaray Ochoa.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2