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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844526
Report Date: 04/24/2025
Date Signed: 04/24/2025 04:08:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250325145924
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364844526
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
840
ADDRESS:10451 COMMERCE ST.TELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:26CENSUS: 10DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
02:11 PM
MET WITH:Tracy BiermanTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Physical Plant - Staff do not maintain the facility in clean and sanitary condition
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Chase Atherton & Aman Lama arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPAs met with the Director Tracy Bierman and informed them of the purpose of visit. LPAs toured the facility and took census.
During the investigation, LPAs made observations, conducted interviews with pertinent parties, and reviewed records.

It was alleged that staff do not maintain the facility in a clean and sanitary condition.

Information gathered stated that the facility is not maintained in a clean and sanitary condition. LPAs observed debris on the floor of the preschool classrooms including food, dust, discolored marks on the floor, and brown and black marks on the floor of the restrooms and base of the toilets that children use. LPAs also observed brown markings and trash on the floor of the kitchen used for the entire facility...
SEE LIC9099C for a continuation of this report.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250325145924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364844526
VISIT DATE: 04/24/2025
NARRATIVE
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Information gathered stated that recently the staff member, Staff 1 (S1), that normally performs the duties of ordering cleaning supplies for the entire center has not been present, resulting in the occasional lack of cleaning supplies (mainly paper towels) that are then obtained from other nearby day care centers. Information gathered also stated that the teachers are supposed to clean the room but sometimes do not have time to clean. Information gathered stated that there is no assigned janitor to the facility at the time of the original complaint, however at the time of this report a janitor has been working at the facility daily since April 7th 2025.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101238(a) is being cited on the attached LIC9099D.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Tracy Bierman. A notice of site visit was given to Director Tracy Bierman and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250325145924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364844526
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/02/2025
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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Facility will submit proof (copy) of a detailed plan of what steps the facility will take to ensure that the facility is clean and sanitary, in addition to the steps they already take. This plan shall be signed and dated. The facility will also submit proof of (copy of documents) the recently employed Janitor. All of the above items will be submitted to the Department by the POC due date.
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Based on observation and interview, the facility had debris on the floor of the preschool classrooms including food, dust, discolored marks on the floor, and brown and black marks on the floor of the restrooms and base of the toilets that children use. Also, there were brown makings and trash on the floor of the kitchen that is utilized for the entire facility. This poses/posed a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3