364844526-1-23-2026-09-CC-AROS-DQQRJF-20260127120351

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364844526
Report Date: 01/23/2026
Date Signed: 01/23/2026 04:47:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251117121340

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364844526
ADMINISTRATOR:	TRACY BIERMAN		FACILITY TYPE:	840
ADDRESS:	10451 COMMERCE ST.		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	26	CENSUS: 18	DATE:	01/23/2026
		UNANNOUNCED	TIME BEGAN:	03:05 PM
MET WITH:	Director Charmaine Foree		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff did not prevent daycare children from engaging in inappropriate behavior (Personal Rights)

INVESTIGATION FINDINGS:

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On the time and date listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. LPA toured the facility, took a census, and met with Director Charmaine Foree.

During the course of the investigation, LPA conducted interviews with pertinent individuals, and collected pertinent documentation.

It was alleged that staff did not prevent daycare children from engaging in inappropriate behavior. Specifically, it was alleged that a child inappropriately touched another child while on the bus that was going to the facility, from elementary school.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251117121340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364844526
	VISIT DATE: 01/23/2026

NARRATIVE

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During the course of the investigation, LPA interviewed the bus driver who transported both subject children on the date of the alleged incident. The bus driver stated they did not observe the alleged incident, did not hear any reaction related to the alleged incident, and no child made a report to them at the time. The bus driver further stated the first time they became aware of the allegation was after the fact, when it was brought to their attention by facility management.

LPA also conducted interviews with both subject children. During the interviews, the subject children provided differing accounts regarding whether the allegation occurred.

Due to the receipt of the allegation, the facility implemented preventative measures to reduce the likelihood of further concerns and to ensure increased supervision and separation of the subject children.

Facility corrective actions implemented included:

• The facility ensured both subject children are separated during classroom time and while on the bus.
• The facility ensured the subject children are not together at any time while in care.
• The facility ensured both subject children are placed on separate buses when possible.
• The facility rearranged the classroom environment to increase separation and supervision.
• The facility adjusted bus seating so the aisle separates boys and girls, ensuring each group has their own side.
• The facility arranged for a business partner to provide training to school-age children regarding body autonomy, hands to self, and personal space.
• Staff were informed of the supervision expectations and the requirement to maintain separation between the subject children.

Continued on LIC 9099-C.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251117121340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364844526
	VISIT DATE: 01/23/2026

NARRATIVE

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This agency has investigated the complaint regarding the above allegation. Based on interviews conducted, documentation reviewed, and the absence of corroborating evidence, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred.

No deficiencies were cited during today's visit.

A Notice of Site Visit was provided and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted, and the report was reviewed with Director Charmaine Foree.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 01/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026

LIC9099 (FAS) - (06/04)

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