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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844696
Report Date: 06/09/2025
Date Signed: 06/09/2025 03:30:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Eric Ramos
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250507101821
FACILITY NAME:VOA SOUTHWEST FONTANA EARLY LEARNING CENTERFACILITY NUMBER:
364844696
ADMINISTRATOR:ISABEL GURTISFACILITY TYPE:
850
ADDRESS:14750 LIVE OAK AVENUETELEPHONE:
(909) 743-6565
CITY:FONTANASTATE: CAZIP CODE:
92337
CAPACITY:225CENSUS: 85DATE:
06/09/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Isabel GurtisTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Day care child sustained unexplained injuries.
Staff left day care child unattended.
INVESTIGATION FINDINGS:
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On this date and time listed, Licensing Program Analyst (LPA) Eric Ramos arrived at the facility to conclude a complaint investigation. LPA met with Director Isabel Gurtis, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, that a day care child sustained an unexplained injury that resulted in three marks across the child's left eye. Additionally, staff left daycare child unattended without supervision.

LPA investigated the allegations and gathered the following information:

Please see LIC9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250507101821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VOA SOUTHWEST FONTANA EARLY LEARNING CENTER
FACILITY NUMBER: 364844696
VISIT DATE: 06/09/2025
NARRATIVE
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It was reported, on 05/01/2025, through an ouch report that a day care child walked into a pole in the playground that resulted in a red mark on the left eye. The incident took place in the morning. The teacher who was outside in the playground with the classroom did not observe the incident occur. The teacher only found out the child had walked into the pole because the child made a grunt like noise and began to hold his left eye. The teacher did not observe any bruising or marks but the child's left eye area turned red. Through video footage obtained, LPA observed the child walk into the pole and the teacher's back was turned towards the child. After the child walked into the pole, the teacher was seen turning around and walking towards the child. Around pick-up time on that day, two teachers stated the red mark around the left eye was no longer visible. The following day, on 05/02/2025, during drop off, the teacher received the child at the classroom door and did not observe any bruising or marks on the child's left eye area. Later that day, when the parent went to pick up the child around 01:00 PM, the parent noticed what they described as three (3) "finger" marks on the child's left eye area that ran diagonally from the eyebrow to the corner of the eye. When the parent questioned this, the teacher was not able to give a response on how the child obtained those marks. The teacher stated it could have happened because the child slept on their own hand during nap time. The teacher also stated it could have happened because the child lays on the floor often but was not able confirm exactly how the child obtained the three (3) marks. Although video footage was obtained and reviewed for this incident, it was still unclear as to how the child got the marks or what time of day the incident occured.

Additionally, on a separate occasion, a photograph was obtained that showed a teacher laying on the playground slide with a phone in their hand. In the same photograph, it shows children present in the background and another child on top of the slide.

Based on LPA observation of photos, interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

See LIC809-D for cited deficiencies. A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Isabel Gurtis.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20250507101821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VOA SOUTHWEST FONTANA EARLY LEARNING CENTER
FACILITY NUMBER: 364844696
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/23/2025
Section Cited
CCR
101229(a)(1)
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(a)(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.

This requirement was not met by:
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Licensee agrees to create a plan of action on how the facility will maintain constant visual supervision and provide proof to Community Care Licensing (CCLD) on or before Plan of Correction (POC) due date.
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Based on interviews and documentation obtained, the facility did not maintain visual observation of day care children which poses a potential health, safety and/or personal rights risk to persons in care.
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Type B
06/23/2025
Section Cited
CCR
101223(a)(2)
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(a)(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement was not met by:
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Licensee agrees to submit a written statement on how the facility will maintain compliance with the above citation and provide proof to Community Care Licensing (CCLD) on or before Plan of Correction (POC) due date.
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Based on interviews and documentation obtained, the facility was unable to determine the cause of the unexplained injury of the daycare child which poses a potential health, safety and/or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3