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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844696
Report Date: 11/14/2025
Date Signed: 11/14/2025 10:46:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/14/2025 and conducted by Evaluator Eric Ramos
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251014111020
FACILITY NAME:VOA SOUTHWEST FONTANA EARLY LEARNING CENTERFACILITY NUMBER:
364844696
ADMINISTRATOR:ISABEL GURTISFACILITY TYPE:
850
ADDRESS:14750 LIVE OAK AVENUETELEPHONE:
(909) 743-6565
CITY:FONTANASTATE: CAZIP CODE:
92337
CAPACITY:225CENSUS: 101DATE:
11/14/2025
UNANNOUNCEDTIME BEGAN:
09:28 AM
MET WITH:Isabel GurtisTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff yell at daycare children.
INVESTIGATION FINDINGS:
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On the date and time listed, Licensing Program Analyst (LPA) Eric Ramos and Elyse Jones arrived at the facility to deliver the findings of this complaint investigation which was initiated on 10/16/2025 by Eric Ramos and Elyse Jones. LPA met with Center Coordinator Isabel Gurtis. LPA toured the facility, took census, and discussed the following with the Center Coordinator.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent and relevant parties.

It was alleged that teachers frequently yelled at the children.

LPAs investigated the allegation and gathered the following information: Please see LIC9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20251014111020
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VOA SOUTHWEST FONTANA EARLY LEARNING CENTER
FACILITY NUMBER: 364844696
VISIT DATE: 11/14/2025
NARRATIVE
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The information obtained through relevant individuals in this investigation revealed that staff sometimes yell at the children, by raising their voices at children to prevent children from knocking down items from table and/or from hurting themselves or other children. The loud tone is not intended in a harmful way. Pertinent parties disclosed that a couple of teachers have loud voices but not in a concerning way. Staff will also raise their voice to get the children’s attention when they are being too loud in the classroom or when they are on the playground and it is time to return to the classroom.

Based on information obtained through this investigation conducted, the review of pertinent documentation, due to the inconsistent information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Center Coordinator Isabel Gurtis.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Eric Ramos
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4