364845471-5-13-2026-09-CC-ANOE-DUHNPL-20260528103827

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845471
Report Date: 05/13/2026
Date Signed: 05/13/2026 06:06:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Tiffanie Diep

COMPLAINT CONTROL NUMBER: 09-CC-20260319164752

FACILITY NAME:	MONTESSORI ACADEMY OF UPLAND		FACILITY NUMBER:	364845471
ADMINISTRATOR:	ADAM THEWES		FACILITY TYPE:	850
ADDRESS:	934 N MOUNTAIN AVENUE, SUITE E		TELEPHONE:	(909) 931-0511
CITY:	UPLAND	STATE: CA	ZIP CODE:	91786
CAPACITY:	129	CENSUS: 110	DATE:	05/13/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Adam Thewes		TIME COMPLETED:	06:15 PM

ALLEGATION(S):

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Personal Rights - Staff handles children in a rough manner

INVESTIGATION FINDINGS:

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On 05/13/2026 at 9:00 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Adam Thewes for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed 13 staff supervising 110 children.

It was alleged that staff handles children in a rough manner. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260319164752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MONTESSORI ACADEMY OF UPLAND	FACILITY NUMBER: 364845471
	VISIT DATE: 05/13/2026

NARRATIVE

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Continued from LIC 9099 (Page 2)

During previous visits to the facility, LPA did not observe staff handle day care children in a rough manner. Interviews conducted disclosed staff use positive discipline and redirection when handling challenging behaviors, including talking with the child and providing alternative activities. It was also disclosed parents and authorized representatives are contacted for assistance. Interviews did not disclose consistent statements regarding witnessing staff handling day care children in a rough manner when handling challenging behaviors. It is determined there was not sufficient information evident to support the allegation that staff handles children in a rough manner.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Adam Thewes. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026

LIC9099 (FAS) - (06/04)

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