<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845530
Report Date: 02/27/2025
Date Signed: 02/27/2025 09:40:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250219112106
FACILITY NAME:TALAVERA FAMILY CHILD CAREFACILITY NUMBER:
364845530
ADMINISTRATOR:TALAVERA, ELSAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 330-8734
CITY:RANCHO CUCUMONGASTATE: CAZIP CODE:
91730
CAPACITY:14CENSUS: 7DATE:
02/27/2025
UNANNOUNCEDTIME BEGAN:
08:16 AM
MET WITH:Elsa Talavera/licenseeTIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Provider leaves day care child soiled for an extended period of time resulting in day care child developing a diaper rash.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 2/27/25 at 8:16 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with licensee and was granted access into the facility. LPA toured facility and took a census.

Allegation: Provider leaves day care child soiled for an extended period resulting in day care child developing a diaper rash.

LPA interviewed all pertinent parties, including staff, and reviewed documentation.Staff stated they check diapers every hour and change the day care children diapers every two hours or as needed.


(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20250219112106
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TALAVERA FAMILY CHILD CARE
FACILITY NUMBER: 364845530
VISIT DATE: 02/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 In addition, staff stated before snacks, lunch, and nap, diapers are checked. Staff stated they try to stay on top of any redness that might seem to show a rash is starting. Staff stated sometimes a child arrives with a rash.

LPA reviewed documents that showed times parents are informed when a rash starts or when additional creams might be needed. Although staff are trying to avoid rashes and is in communication with parents when they see a rash start, there is conflicting information to whether a child is left in a soiled diaper for an extended period.

Based on interviews conducted and documents reviewed, the above allegation is unsubstantiated; meaning, although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted with licensee, report, appeal rights and notice of site visit issued.

Notice of Site Visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2