364845659-9-12-2024-09-CC-AROS-DAARHG-20241022130218

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845659
Report Date: 09/10/2024
Date Signed: 09/12/2024 09:25:18 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240718163421

FACILITY NAME:	NADIA'S MONTESSORI CHILD CARE		FACILITY NUMBER:	364845659
ADMINISTRATOR:	ANIE MONNETTE SILAN		FACILITY TYPE:	850
ADDRESS:	5001 RIVERSIDE DRIVE		TELEPHONE:	(909) 964-0442
CITY:	CHINO	STATE: CA	ZIP CODE:	91710
CAPACITY:	67	CENSUS: 35	DATE:	09/10/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Anie Monnette Silan		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff handled day care child(ren) in an inappropriate manner.

Staff spoke to day care child in an inappropriate manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to continue the complaint investigation initiated on 07/25/2024 concerning the above allegations. During the visit, LPA Zeron took a census of the children present, conducted additional interviews and met with Director, Anie Monnette Silan to discuss the outcome of the complaint investigation. Based on all the information obtained, the following is the outcome of the investigation:

During the investigation, LPA made observations, conducted interviews with staff and all other relevant individuals pertinent to this investigation. It is alleged that on or about 07/18/2024, a child in care was shaken and staff was screaming at the child. It was also alleged, that on numerous occassions, staff would make derogatory remarks to children and would use a stick to hit the table to get the children's attention. Interviews revealed that multiple incidents were witnessed, including staff mishandling children, indirectly and directly calling children derogatory names/comments. Some of these children have been diagnosed with an intellectual disability. In addition, staff using a yard stick to hit the table to scare the children when they were misbehaving.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240718163421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: NADIA'S MONTESSORI CHILD CARE	FACILITY NUMBER: 364845659
	VISIT DATE: 09/10/2024

NARRATIVE

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Based on interviews conducted the preponderance of evidence standard has been met, therefore the allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility for the next 12 months.
The Notice of Site Visit and Type A Deficiencies from today’s visit must be posted for 30 days. Failure to keep these posted for the entire 30 days will result in an immediate $100 civil penalty for each.

An exit interview was conducted, Notice of Site Visit posted, appeal rights discussed and given to the Director, Anie Monnette Silan along with a copy of this report and a LIC 9224 form.

A copy of this report was provided to the Director on this date. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

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Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20240718163421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: NADIA'S MONTESSORI CHILD CARE	FACILITY NUMBER: 364845659
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/10/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Under Appeal Type A 09/11/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	Personal RightsThe licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature. The requirement is not being met as evidenced by:	1 2 3 4 5 6 7	Director has conducted a training with all staff about the importance of personal rights, dealing with different behaviors. Director will be conducting a formal meeting with staff involved and a wriite up will be put in place. This will correct the POC and Director agrees to send a copy intineray and signed roster by POC date.
	8 9 10 11 12 13 14	Based on interviews conducted the facility failed to provide a safe environment for the children in care, staff countinuisly violated children's personal rights. This poses an immediate personal rights risk to persons in care.	8 9 10 11 12 13 14
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	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2024 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240718163421

FACILITY NAME:	NADIA'S MONTESSORI CHILD CARE		FACILITY NUMBER:	364845659
ADMINISTRATOR:	ANIE MONNETTE SILAN		FACILITY TYPE:	850
ADDRESS:	5001 RIVERSIDE DRIVE		TELEPHONE:	(909) 964-0442
CITY:	CHINO	STATE: CA	ZIP CODE:	91710
CAPACITY:	58	CENSUS: 35	DATE:	09/10/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Anie Monnette Silan		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not comply with reporting requirements

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to continue the complaint investigation initiated on 07/25/2024 concerning the above allegation. During the visit, LPA Zeron took a census of the children present, conducted additional interviews and met with Director, Anie Monnette Silan to discuss the outcome of the complaint investigation. Based on all the information obtained, the following is the outcome of the investigation:
It was alleged that the Director was told by staff on numberous occassions that staff were mistreating and mishandling the children in care. Director denies any knowledge of the incidents that occured and that staff have not come to her with any concerns. Director indicated that if she knew,something would have been done.
Therefore, due to conflicting information found throughout this investigation this agency has investigated the complaint allegation above. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.An exit interview was conducted and a copy of this report was provided to , Director. A Notice of site visit was given and must remain posted for the next 30 days.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 09/10/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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