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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364845702
Report Date: 06/10/2026
Date Signed: 06/10/2026 04:08:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Tiffanie Diep
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260427150101
FACILITY NAME:PONCE-NAVA FAMILY CHILD CAREFACILITY NUMBER:
364845702
ADMINISTRATOR:LUIS PONCE-NAVAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 374-4036
CITY:UPLANDSTATE: CAZIP CODE:
91786
CAPACITY:14CENSUS: 0DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Luis Ponce-NavaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Other - Licensee is not at the facility 80% of the time
INVESTIGATION FINDINGS:
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On 06/10/2026 at 9:15 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Licensee Luis Ponce-Nava for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation.

It was alleged that Licensee is not at the facility 80% of the time. Throughout the course of the investigation, LPA made observations at the home, obtained relevant documents, and conducted interviews with pertinent individuals.

Continues on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20260427150101
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PONCE-NAVA FAMILY CHILD CARE
FACILITY NUMBER: 364845702
VISIT DATE: 06/10/2026
NARRATIVE
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Continued from LIC 9099 (Page 2)

During previous visits, multiple LPAs attempted to conduct inspections at the facility at varying times. Interviews conducted disclosed Licensee and staff transport day care children to and from school. Records reviewed revealed most children enrolled are school-age. Information obtained indicated Licensee provides care and supervision to children at the facility when children are unable to attend school. Interviews conducted disclosed children also participate in activities away from the facility with Licensee and staff, such as going to the movies or the park. It is determined there was not sufficient information evident to support the allegation that Licensee is not at the facility 80% of the time.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the licensee, Luis Ponce-Nava. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2