364845718-8-3-2023-09-CC-GSEA-CUGPHD-20230807111943

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845718
Report Date: 08/03/2023
Date Signed: 08/03/2023 02:51:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2023 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230531100853

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	364845718
ADMINISTRATOR:	SHANNON GARCIA		FACILITY TYPE:	850
ADDRESS:	1025 PARKFORD DR		TELEPHONE:	(909) 343-5460
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	140	CENSUS: 66	DATE:	08/03/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Heather Burr, Assistant Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff do not properly supervise daycare children
Daycare child sustained injuries while in care
Staff do not report incidents to appropriate parties

INVESTIGATION FINDINGS:

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This is an amended report

On June 22, 2023, Licensing Program Analysts (LPAs) Elyse Jones and Tatiyana Benson arrived at the facility to conclude the investigation and deliver findings regarding the above allegations. A previous inspection was conducted on June 5, 2023. LPAs met with Director, Shannon Garcia, at the time of inspection and stated the purpose of the inspection. LPA conducted a tour of the facility, inside & outside, and obtained a census.

On May 31, 2023, a complaint was received alleging staff do not properly supervise daycare children, a daycare child sustained injuries while in care and staff do not report incidents to appropriate parties. It was alleged, since March of 2023, due to staff not supervising the children, there have been 10 incidents where a child has been repeatedly hit, scratched, and bitten by other daycare children. None of the incidents were reported to the child’s authorized representative.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230531100853

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 364845718
	VISIT DATE: 08/03/2023

NARRATIVE

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LPA conducted interviews with all pertinent parties, including staff and children. Staff stated they never witnessed any incident involving the child; therefore, there was no incident to report. Staff stated the incidents were disclosed to them, but not by the child. Staff stated one incident, the child alleged another child hit them. Staff stated when they were made aware of the allegation, staff noted the two children involved were not in the same classroom during the date of the alleged incident. LPA interviewed children. All the children interviewed stated they are happy with staff and other children. Children denied being hit or observing other children hit.

LPA requested documentation of the injuries to the child; however, LPA never received any documentation. LPA toured the facility. LPA observed all the classrooms were properly staffed and operating according to Title 22 Regulations.

Due to conflicting statements given during interviews with pertinent parties, the Department is unable to determine if staff do not properly supervise daycare children, if a daycare child sustained injuries while in care, and if staff do not report incidents to appropriate parties.

This agency has investigated the complaint regarding the above allegations. Based on the interviews conducted, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Heather Burr, Assistant Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2023

LIC9099 (FAS) - (06/04)

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