364845719-4-17-2026-09-CC-GSEA-DTRMEW-20260504093323

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845719
Report Date: 04/17/2026
Date Signed: 04/17/2026 05:57:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260325103008

FACILITY NAME:	LEARNING EXPERIENCE, THE		FACILITY NUMBER:	364845719
ADMINISTRATOR:	SHANNON GARCIA		FACILITY TYPE:	830
ADDRESS:	1025 PARKFORD DR		TELEPHONE:	(909) 343-5460
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	32	CENSUS: 19	DATE:	04/17/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Director Shannon Garcia and Assistant Director Heather Burr		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff handled a day care infant roughly (Personal Rights)

INVESTIGATION FINDINGS:

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On the date and time listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation regarding an allegation that a staff member handled an infant roughly while in care.

During the course of the investigation, interviews were conducted with staff and relevant parties, and observations were made at the facility.

It was disclosed that marks and/or scratches were observed on thesubject infant; however, there was no consistent or reliable information obtained to determine how or when the marks occurred.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260325103008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE	FACILITY NUMBER: 364845719
	VISIT DATE: 04/17/2026

NARRATIVE

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It was noted that the marks were first observed by the child’s authorized representative after the subject infant had been picked up from the facility and taken home, with discovery occurring later that day.

Several facility staff members reported no knowledge or observation of the marks while the subject infant was in care. Observations conducted during the investigation did not reveal any clear source or cause of the reported scratches.

Based on the information obtained through interviews, observations, and documentation reviewed, the Department is unable to determine that the reported marks/scratches were the result of rough handling by a staff member.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited pertaining to this allegation.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Shannon Garcia, Director and Heather Burr, Assistant Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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