364845734-9-18-2023-09-CC-AROS-CY349A-20231129175401

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364845734
Report Date: 09/18/2023
Date Signed: 09/18/2023 11:02:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2023 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230825162259

FACILITY NAME:	CHILDREN'S MONTESSORI SCHOOL		FACILITY NUMBER:	364845734
ADMINISTRATOR:	LAURA PEREZ		FACILITY TYPE:	850
ADDRESS:	328 WEST PHILLIPS STREET		TELEPHONE:	(909) 988-7145
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	34	CENSUS: 5	DATE:	09/18/2023
		UNANNOUNCED	TIME BEGAN:	02:05 PM
MET WITH:	New Facility Director, Misha David, Licensee, Yanping Zhang (Ella)		TIME COMPLETED:	07:45 PM

ALLEGATION(S):

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Staff yelled at daycare children

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Blanca Ruiz arrived at the facility to discuss and deliver findings of the investigation for the above allegation(s). A complaint investigation was initiated by LPA Ruiz on 09/01/2023. During today’s inspection, LPA met with New Facility Director, Misha David, Licensee,Yanping Zhang (Ella) and licensee daughter,Yeran Zheng (Alice) who translated this report in Chinese/Mandarin to provide the findings related to the above allegation. The facility was toured, and census was taken.

The following was discussed with licensee:
It was alleged that staff at the facility yelled at daycare children. Facility serves preschool children ages 2 through kindergarten. Several unannounced inspections were conducted at the facility, on 09/01/23 and 09/18/23 to verify substantial compliance of Title 22 regulations, pertaining to the above allegation.
On or about 08/25/2023, information received from pertinent parties alleged witnessing teacher(s) yelling at the children in care. It was also stated that the facility administrator has been informed of the incident, but no action has been taken.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20230825162259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S MONTESSORI SCHOOL	FACILITY NUMBER: 364845734
	VISIT DATE: 09/18/2023

NARRATIVE

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LPA investigated the above allegation and gathered the following information:
On 09/01/23, LPA conducted interviews with staff at the facility and the following was learned: On or about the last week of 08/2023 a witness overheard staff screaming at the children. Facility staff denied the allegation. Therefore, a random group of children were interviewed at the facility after lunch time. Children interviews revealed that there is only one teacher in the classroom with multiple children and occasionally they split up into two classrooms and one group is left alone without immediate supervision. Children shared that staff voices are “loud”, “stern”, and “concerning” when saying: “Stop!!!”. A child stated that the teacher’s face “gets red” and expressed to be overwhelmed. Child(ren) added that they feel worried and anxious when they are left alone in the room with other children without the teacher being present while some of them are sleeping and others do not. Other children stated feeling shy about expressing their needs to some of the teachers at the facility. Facility serves preschool children ages 2 through kindergarten. Multiple random inspections have been conducted at this facility. LPA has observed 3 to 5 children who need one on one attention due to different developmental stages and challenging behaviors. Teacher(s) at the facility expressed frustration due to the need of additional staff to assist with lunch time and regular breaks. Staff acknowledged raising their voices to children while in care to call their attention but denied doing it maliciously to scare them. Based on the information obtained and observations conducted while at the facility. It was confirmed that the staff at the facility yelled at daycare children in multiple occasions. Therefore, the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, divisions & chapter number are being cited on the attached LIC 9099D.)
LPA informed licensee,Licensee, Yanping Zhang (Ella)that this report dated 09/18/23 documents 1 Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the Health, Safety, or Personal Rights of children in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224) was provided to facility during this inspection. The Lic 9224/Type A citation must be provided to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for the verification. Exit interview conducted and report was reviewed with licensee,Yanping Zhang (Ella). Appeal rights were discussed, and A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2023

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230825162259

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S MONTESSORI SCHOOL	FACILITY NUMBER: 364845734
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 09/18/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 09/19/2023 Section Cited CCR 101223(a)(1):	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following Personal Rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Licensee agrees to provide oversight of staff to ensure staff are not “yelling” and to provide staff with training memo on Personal Rights and submit written statement of understanding from staff with their signatures by the correction deadline.
	8 9 10 11 12 13 14	Per staff acknowledgment and admission of the allegation, the facility failed to provide a safe learning environment by raised their voices "yelling" making children feel worried/anxious while in care. "This is an immediate Health and Safety risk for the children in care".	8 9 10 11 12 13 14	Licensee also agrees to provide an in service training on Personal Rights (Agenda with a description of training topics) to CCL with staff attendance and the date and time of training by 09/29/2023.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 09/18/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2023

LIC9099 (FAS) - (06/04)

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