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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846066
Report Date: 12/04/2025
Date Signed: 12/04/2025 11:17:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250926001215
FACILITY NAME:PSD/MILL CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364846066
ADMINISTRATOR:ANA AVILAFACILITY TYPE:
850
ADDRESS:205 SOUTH ALLEN STREETTELEPHONE:
(909) 383-2025
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92408
CAPACITY:160CENSUS: 68DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Ana Avila, Site SupervisorTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Ratio: Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Taityana Benson arrived at the facility to deliver the findings of the above complaint allegation. LPA met with Site Supervisor Ana Avila, conducted a tour of the facility and took a census. An in-person 10-day inspection was initiated by LPA Taityana Benson on October 03, 2025. During the initial inspection, LPA met with the Site Supervisor Ana Avila.

On September 26, 2025, a complaint was received alleging: staff are operating out of ratio.
The investigation revealed that the facility utilizes established policies and procedures identified in the Parent Handbook, to maintain teacher-child ratio throughout each day. Pertinent parties disclosed the teacher-child ratio utilized for Head Start is 1:8 (ages 3 to 5 years old) and the teacher-child ratio used for Early Head Start is 1:4 (2 years old). The facility documents and monitors daily teacher-child ratio upon children’s arrival, transition, and departure. The facility also documents and maintains a daily staff schedule, staff sign-in sheets, and staff sign-out sheets.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250926001215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: PSD/MILL CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846066
VISIT DATE: 12/04/2025
NARRATIVE
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It was stated the facility conducts weekly staff meetings, that include a discussion on staff attendance, to ensure staff coverage is maintained to meet teacher-child ratio. During the initial inspection on 10/03/2025 and during today’s inspection, LPA took a census, and the teacher-child ratio was met. However, during the investigation, other pertinent parties disclosed on at least one occasion the teacher-child was not met. Pertinent parties stated they witnessed one fully qualified teacher and one staff that did not meet the educational requirements of a qualified teacher or a qualified aide in a classroom with 16 children. Records reviewed confirmed the identified staff does not meet the educational requirements of a fully qualified teacher or a fully qualified aide. However, it is unclear whether teacher-child ratio was always maintained with fully qualified staff.

This agency has investigated the complaint alleging staff are operating out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies cited in this report.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

An exit interview was conducted, and the report was reviewed with Site Supervisor Ana Avila.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4