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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846091
Report Date: 10/08/2025
Date Signed: 10/08/2025 10:42:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250911101218
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
364846091
ADMINISTRATOR:BRADSHAW, KRISTIEFACILITY TYPE:
830
ADDRESS:16427 SIERRA LAKES PKWYTELEPHONE:
(909) 401-2955
CITY:FONTANASTATE: CAZIP CODE:
92336
CAPACITY:24CENSUS: 12DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
08:11 AM
MET WITH:Kristie BradshawTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff handled child in a rough manor
INVESTIGATION FINDINGS:
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On 10/08/2025 at the time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Facility Director, Ktisty Bradshaw regarding the above listed allegation, which was received on 09/11/2025.

The following was alleged: Staff handled child in a rough manor

It was alleged that on 09/09/2025, a staff member was observed grabbing a child by their wrist, pulling them away from a table they were seated at, leaving the child to wonder the classroom crying without interaction/involvement from staff thereafter
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250911101218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 364846091
VISIT DATE: 10/08/2025
NARRATIVE
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On 09/12/2025, LPA made an unannounced visit to the facility for the purpose of initiating this complaint investigation. LPA conducted interviews with pertinent facility staff. LPA was informed by the Facility Director that a corroborating incident had been reported to them, and the Facility was actively conducting an internal investigation into the matter by reviewing/obtaining the video footage of the alleged incident. At the time of this visit, video footage of the alleged incident was not available for review, however; it would be available later.

On 09/24/2025 the LPA made a subsequent unannounced visit to the facility for the purpose of reviewing video footage of the alleged incident and conducting additional interviews with pertinent individuals. LPA was provided with the opportunity to view video footage of the alleged incident. The video did not contain any audio. LPA noted that the camera angle of the video matched the same angle and vantage of the live camera within the subject classroom.

At the start of the video, LPA observed three staff members present with 11 children in care. Children were seated around two small tables eating, two staff members were seated on their bottoms sitting on the floor on opposite ends of the tables, while the third staff member was standing towards the middle of the classroom. The subject staff member for this incident was observed sitting on the floor, with their back side facing the camera angle. This staff member was actively feeding a child seated to their left side. The subject child of this incident was seated at the table directly to the right side of the staff member, also with their back side facing the camera angle.

LPA observed the subject child to be seated, with a plate of food directly in front of them. The subject child was not observed to be playing with their food, or touching/playing with children seated next to them. The subject staff member was observed to abruptly grab the leg of the chair the subject child was seated in, quickly pulling the chair away from the table, turning the child, while still seated to face the staff member. Staff, while still sitting on the floor, immediately grabs the child’s left wrist, extends the child’s arm above their head in a fully extended position, forcing the child to stand up from their chair. Staff then lowers the child’s arm and pulls the child forward, causing the child to abruptly walk away from staff and the table area. The child is observed to be crying after this interaction.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20250911101218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 364846091
VISIT DATE: 10/08/2025
NARRATIVE
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The child is then observed to wonder the facility classroom. The child walks directly past the staff member standing in the middle of the classroom, walks behind the adjacent changing table area, then walks back to the middle of the classroom. No staff interacted with the child for a prolonged period as they were observed crying and wandering the classroom.

Based on LPAs observations, interviews conducted and video observed, the preponderance of evidence standard has been met, therefore the above allegation, Staff handled child in a rough manor, are found to be SUBSTANTIATED. Please see attached LIC9099D for Type A deficiency cited.



An exit interview was conducted, A copy of this report and appeal rights were given to the Director during this inspection on 10/08/2025.

LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility. Director understands that the Notice of Site Visit must remain posted for the next 30 days along with a copy of all Type A deficiencies cited during this inspection. A copy of all Type A deficiencies cited during this inspection must also be immediately (within 24 hours of child’s next day in care) given to the parents of all children enrolled in the child care facility and any children enrolled into the child care facility over the next 12 months (at the time of enrollment). Licensees are required to have all parents sign and date the Acknowledgement of Receipt of Licensing Reports (LIC9224) and maintain a copy in each child’s file.

A copy of this report, LIC9224 and Appeal Rights (LIC9058) were provided during this inspection.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20250911101218
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 364846091
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/09/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment… or other actions of a punitive nature...

This was not met as evidenced by:
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Director agrees to hold meeting/training with facility staff involved in the infant/toddler classrooms of the facility. Training topics will cover personal rights of children and staff interactions. Director will submit training topics and staff attendance sheets of meeting to LPA on or before the stated POC date
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Based on observations of video footage, staff is observed abruptly pulling a child away from the table they were seated at eating. Child was left crying without staff interaction for a prolonged period of time. This is an immediate health/safety and personal rights risk to persons in care.
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of 10/09/2025. Submissions can be maid by email:

justin.giese@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4