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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846091
Report Date: 10/08/2025
Date Signed: 10/08/2025 10:46:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2025 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250911130333
FACILITY NAME:CHILDREN'S COURTYARD, THEFACILITY NUMBER:
364846091
ADMINISTRATOR:BRADSHAW, KRISTIEFACILITY TYPE:
830
ADDRESS:16427 SIERRA LAKES PKWYTELEPHONE:
(909) 401-2955
CITY:FONTANASTATE: CAZIP CODE:
92336
CAPACITY:24CENSUS: 12DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
08:11 AM
MET WITH:Kristie BradshawTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff confiscated an item from a day-care child in an aggressive manner
INVESTIGATION FINDINGS:
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On 10/08/2025 at the time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Facility Director, Ktisty Bradshaw regarding the above listed allegation, which was received on 09/11/2025.

The following was alleged: Staff confiscated an item from a day-care child in an aggressive manner

It was alleged that on 09/09/2025, A staff member was observed to take a blanket away from a child in an aggressive manner. The time, likeness, or individuals involved were not disclosed.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250911130333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 364846091
VISIT DATE: 10/08/2025
NARRATIVE
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On 09/12/2025, LPA made an unannounced visit to the facility for the purpose of initiating this complaint investigation. During this visit, LPA conducted interviews with pertinent facility staff. On 09/24/2025, LPA made a subsequent unannounced visit to the facility. During this visit, LPA conducted additional interviews and reviewed video footage from the date of the above listed allegation.

The video revealed the toddler classroom during snack time. Three staff and eleven children were present in the classroom. As snack time concluded LPA observed staff cleaning up the area while children were free roaming the classroom. LPA observed a subject staff member pull a seated child away from their table by placing their foot around the chair leg and abruptly pulling the child backward away from the table. The Child involved, then stands up and walks away from staff. The child did not appear to be crying or in distress. As the video progressed, LPA observed the same subject staff member to abruptly grab and confiscate a bottle/sippy cup from another child. Staff’s movements and actions to remove the cup from the child were quick and abrupt. The child that was holding the cup then walks away from staff and did not appear to be crying or in distress.

Interviews with pertinent facility staff and video footage did not reveal any corroborating facts related to a staff member confiscating a blanket from a child, however; LPA did observe a staff member abruptly grab and confiscate a bottle/sippy cup from a child in care.

Therefore, based on LPA’s observations of video footage, the preponderance of evidence standard has been met, therefore the above allegation, Staff confiscated an item from a day-care child in an aggressive manner, are found to be SUBSTANTIATED. Please see attached LIC9099D for Type B deficiency cited.

An exit interview was conducted, A copy of this report and appeal rights were given Director, Kristy Bradshaw during this inspection on 10/08/2025.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250911130333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S COURTYARD, THE
FACILITY NUMBER: 364846091
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/09/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This was not met as evidenced by:
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Director agrees to hold meeting/training with facility staff involved in the infant/toddler classrooms of the facility. Training topics will cover personal rights of children and staff interactions. Director will submit training topics and staff attendance sheets of meeting to LPA on or before the stated POC date
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Based on LPA observations of video footage, staff is observed abruptly grabbing and confiscating a bottle/sippy cup from a child in care. This is a potential health/safety and personal rights risk to persons in care
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of 10/09/2025. Submissions can be maid by email:

justin.giese@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5