364846208-2-12-2026-09-CC-ANOE-DRDQFE-20260217110745

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846208
Report Date: 02/12/2026
Date Signed: 02/12/2026 12:38:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Perla Ordonez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251117154639

FACILITY NAME:	SANDOVAL FAMILY CHILD CARE		FACILITY NUMBER:	364846208
ADMINISTRATOR:	SANDOVAL, ROSALINA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 705-7401
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92408
CAPACITY:	14	CENSUS: 0	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	11:27 AM
MET WITH:	Licensee Rosalina Sandoval		TIME COMPLETED:	12:50 PM

ALLEGATION(S):

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Qualifications: Staff does not have required training

INVESTIGATION FINDINGS:

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On the date and time listed, Licensing Program Analysts (LPAs) Perla Ordonez and Samuel Lopez arrived at the facility to deliver the findings of this complaint investigation which was initiated on 11/19/2025. LPAs met with Licensee Rosalina Sandoval. LPA toured the facility, took census, and discussed the following with the Licensee Rosalina Sandoval.

During the investigation, LPAs made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged: Staff does not have required training.

LPAs Taityana Benson and Perla Ordonez investigated the allegation and gathered the following information:

Please see LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251117154639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SANDOVAL FAMILY CHILD CARE	FACILITY NUMBER: 364846208
	VISIT DATE: 02/12/2026

NARRATIVE

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It was reported, on or about November 2025, that the Licensee was hiring staff that are not qualified and that staff were not completing the required training themselves. LPAs interviewed Licensee who stated that currently they do not have any staff employed, however, recently they had been in the process of hiring a new staff member who will be referred to as S2. Licensee explained that S2 was still attempting to complete their mandated reporter training and that S2 had come to the facility to complete the training. Licensee explained that they do the training together with S2 as S2 has trouble understanding the training and is not good with computers. Licensee stated that S2 has yet to begin working at the facility. Licensee stated that in the past they would pay the fee to have staff take the CPR/1st Aid classes. Licensee explained that they have had staff complete the CPR/1st Aid training at the Child Care Resource Center (CCRC) but previously staff would go to other places to complete the training. From additional information obtained from pertinent sources, LPA learned that S2 had not yet begun employment and within the last two months no additional assistants have been observed working at the facility.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Rosalina Sandoval.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Perla Ordonez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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