364846209-3-22-2024-09-CC-AROS-D3RPYB-20240327114339

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846209
Report Date: 03/22/2024
Date Signed: 03/22/2024 10:27:51 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2024 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240117155127

FACILITY NAME:	FERN ACADEMY EDUCATIONAL CHILDCARE		FACILITY NUMBER:	364846209
ADMINISTRATOR:	HE, LINGLIN		FACILITY TYPE:	850
ADDRESS:	6921 SCHAEFER AVE		TELEPHONE:	(909) 696-9638
CITY:	CHINO	STATE: CA	ZIP CODE:	91710
CAPACITY:	168	CENSUS: 93	DATE:	03/22/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Linglin He		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Ratio - Facility is operating out of ratio

INVESTIGATION FINDINGS:

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On 03/22/2024 at 9:30 AM, Licensing Program Analyst (LPA) Tiffanie Diep met with Director Linglin He for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA observed nine staff supervising 93 children.

It was alleged that the facility is operating out of ratio. Throughout the course of the investigation, LPA made observations at the facility, obtained relevant documents, and conducted interviews with the reporting party, staff, and multiple parents.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 805-5716
LICENSING EVALUATOR NAME: Tiffanie Diep	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240117155127

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FERN ACADEMY EDUCATIONAL CHILDCARE	FACILITY NUMBER: 364846209
	VISIT DATE: 03/22/2024

NARRATIVE

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Continued from LIC 9099 (Page 2)

During previous visits to the facility, LPA observed appropriate ratios were maintained by staff while children were awake and during naptime. During today’s visit, LPA observed the facility’s staffing ratios were in compliance. Records indicated staff providing supervision to children possessed the required qualifications outlined in Title 22 regulations. Interviews conducted revealed that the facility has experienced staffing issues in the past. Information obtained indicated ratios implemented during that time were less than what was required by Title 22 regulations, such as one teacher to ten children. Interviews did not disclose consistent statements regarding the ratios of staff to children during different times of the day. It is determined there was not sufficient information evident to support the allegation that the facility is operating out of ratio.

Based on observations made at the facility, information obtained during interviews, and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the director, Linglin He. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951) 805-5716
LICENSING EVALUATOR NAME: Tiffanie Diep	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2024

LIC9099 (FAS) - (06/04)

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