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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846217
Report Date: 01/23/2024
Date Signed: 03/05/2024 02:52:28 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2023 and conducted by Evaluator Steven Montoya
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231211125942
FACILITY NAME:CARING HEARTS CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
364846217
ADMINISTRATOR:MCHINNTS, SOPHIAFACILITY TYPE:
850
ADDRESS:1558 W BASELINE STTELEPHONE:
(909) 571-5499
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:34CENSUS: 22DATE:
01/23/2024
UNANNOUNCEDTIME BEGAN:
01:53 PM
MET WITH:Director Sophia McHinntsTIME COMPLETED:
03:12 PM
ALLEGATION(S):
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Personal Rights-Staff handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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LPA Amended 9099 dated 01/23/2024 per to Rp. Licensing Program Analyst (LPA) Steven Montoya made an unannounced visit to the center for the purpose of concluding a complaint investigation. LPA was granted entry and toured the center with Director and Assisant Director.

Upon recieving the allegation on 12-9-2023, Center Director immediately reported to RO via UIR. On 12-11-2023, the RO recieved a complaint from RP. Allegation: Staff handled daycare child in a rough manner.

After conducting a thorough investigation, based on observation of video evidence, relevant witness interviews and acknowledging the alleged incident occurred, the preponderance of evidence has been met and substantiated. See attached LIC9099D for Type A deficiency cited. Exit interview was conducted, A copy of this report, appeal rights and notice of site visit were given to the Center Director during this inspection.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Steven Montoya
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20231211125942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846217
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/23/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/30/2024
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment... or other actions of a punitive nature...

This was not met as evidenced by:
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Director acted quicky by terminating staff involved in the incident. Center will draft a statement of understanding to cease this practice immediately and outline an acknowledgement/training plan regarding children’s personal rights. This plan will be submitted to LPA via email. steven.montoya@dss.ca.gov.
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Based on observations of video evidence and relevant witness statements This ia an immediate health and safety risk and personal rights risk to children in care.
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On or before the stated POC date of 01/30/2024. Once training has been conducted, Facility will submit staff acknowledgement/signatures of proof of training to LPA at a later date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Steven Montoya
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2