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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846217
Report Date: 04/11/2025
Date Signed: 04/11/2025 11:25:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Laura Mejorado
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250407153723
FACILITY NAME:CARING HEARTS CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
364846217
ADMINISTRATOR:GILLYARD, SOPHIAFACILITY TYPE:
850
ADDRESS:1558 W BASELINE STTELEPHONE:
(909) 571-5499
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:34CENSUS: 12DATE:
04/11/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Director Sophia Gillyard and Assistant Director Marvella RushTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Personal Rights - Staff caused injuries to day care child
Personal Rights - Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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On this date and time, Licensing Program Analyst (LPA) Laura Mejorado arrived at the facility to conduct a complaint investigation. LPA met with Director Sophia Gillyard and Assistant Director Marvella Rush, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties. It was alleged, staff caused injuries to day care child and staff handled day care child in a rough manner.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250407153723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846217
VISIT DATE: 04/11/2025
NARRATIVE
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Staff caused injuries to day care child

It was reported, a staff member injured a daycare child. On 2/13/25 the child sustained an injury to their eye when the staff member accidentally poked the child’s eye. On 3/19/25 the facility self reported an unusual incident report involving the staff member handling the child in a rough manner which caused an injury to the child’s wrist. The child had two marks that appear to be fingernail marks on their wrist. A review of the camera footage from 3/19/25 showed the staff member forcibly grab the child several times by the wrist which could have caused the mark around the child’s wrist.



Based on LPA observations, interviews, and record review on 4/2/25 and 4/11/25, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1, 101223(a)(2)), is being cited on the attached LIC9099D.

Staff handled day care child in a rough manner

The facility self reported an unusual incident on 3/19/25 involving a staff member handling a day care child in a rough manner causing an injury. It was reported the child's authorized representative informed the facility they found a mark around their child's wrist. The authorized representative asked the staff member what happened, but they stated they did not know what happened. The Assistant Director conducted an internal investigation where the staff member was interviewed, and camera footage was reviewed. A review of the camera footage showed the staff member forcibly grab the child several times by the wrist which could have caused the mark around the child’s wrist. After review of the camera footage the staff member was terminated. This allegation is substantiated but was addressed during a prior inspection at the facility on 4/2/25 and a Type A deficiency was cited under section entitled Personal Rights 101223(a)(3). A plan of correction was issued, and the facility conducted an in-service training for staff on Personal Rights. Please refer to Case Management report dated 4/2/25.

Based on LPA observations, interviews, and record review on 4/2/25, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1, 101223(a)(3)), was cited on 4/2/25.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20250407153723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846217
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/11/2025
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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On 4/3/25 the facility submitted a training agenda which included CCLs video on Personal Rights, and a list of all the staff that attended.
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Based on interviews conducted, review of documents, and review of video footage, a staff member forcibly grabbed a child several times causing an injury, which is an immediate risk to health and safety and personal rights of children in care.
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Plan of correction cleared during inspection.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20250407153723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846217
VISIT DATE: 04/11/2025
NARRATIVE
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LPA Mejorado informed Assistant Director Marvella Rush that this report dated 4/11/25 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



Also, LPA Mejorado informed the Assistant Director Marvella Rush to provide a copy of this licensing report dated 4/11/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Assistant Director Marvella Rush.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4