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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846217
Report Date: 08/07/2025
Date Signed: 08/07/2025 11:51:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2025 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250606093818

FACILITY NAME:CARING HEARTS CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
364846217
ADMINISTRATOR:GILLYARD, SOPHIAFACILITY TYPE:
850
ADDRESS:1558 W BASELINE STTELEPHONE:
(909) 571-5499
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:12CENSUS: 6DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH: Sophia Gillyard, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Lack of Supervision: Lack of supervision resulted in day-care children putting objects in their mouths.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Taityana Benson arrived at the facility to deliver the findings of the above complaint allegation. LPA was greeted by Teacher Alyssa Trujillo upon arrival to the facility. LPA Benson conducted a tour of the facility inside, outside, and took a census. LPA Benson met Director Sophia Gillyard who arrived at the facility at 8:40 a.m. An in-person 10-day inspection was initiated by LPA Benson on June 11, 2025. During the initial inspection, LPA Benson met with the Director Sophia Gillyard and Assistant Director Marvella. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

On June 06, 2025, a complaint was received alleging lack of supervision resulted in day-care children putting objects in their mouths. During the investigation, interviews were conducted with pertinent parties, documentation was collected, and records were reviewed.

Report Continued On LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 09-CC-20250606093818
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846217
VISIT DATE: 08/07/2025
NARRATIVE
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The investigation revealed that there were no reported incidents or injuries resulting in a lack of supervision occurring within the months leading up to the day the department received the complaint. Pertinent parties stated the facility has adequate staffing and supervision of children in care is always maintained. It was disclosed that the facility has not received concerns about maintaining supervision. Other pertinent parties disclosed due to lack of supervision; an incident occurred involving a child. It was discussed that the facility is not adhering to its written policies and procedures regarding supervision. Furthermore, other pertinent parties stated they witnessed a day-care child put objects in their mouth but immediately redirected the day-care child and encouraged the day-care child to use objects for their intended purpose. LPA is unable to determine that there was a lack of supervision resulting in a day-care child putting objects in their mouth.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

No deficiencies cited on this report.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and the report was reviewed with the Director Sophia Gillyard.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7