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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846219
Report Date: 05/24/2023
Date Signed: 05/24/2023 10:31:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2023 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230503144148
FACILITY NAME:CARING HEARTS CHILD DEVELOPMENT CENTER LLCFACILITY NUMBER:
364846219
ADMINISTRATOR:MCHINNTS, SOPHIAFACILITY TYPE:
830
ADDRESS:1558 W BASELINE STTELEPHONE:
(909) 571-5499
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:10CENSUS: 7DATE:
05/24/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sophia MchinntsTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Day care child sustained unexplained injuries while in care
INVESTIGATION FINDINGS:
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On 05/24/2023, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. Allegation for this complaint was received on 05/09/2023. LPA was granted entry to the facility and met with Director, Sofia Mchinnts.
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The following was alleged: Day care child sustained unexplained injuries while in care. It was alleged a child in care sustained unexplained/reported injuries in care on 03/30/2023 and 04/25/2023. No further details pertaining to the allegation of this complaint were obtained.

On 05/10/2023, LPA made an unannounced visit to the facility. LPA conducted interviews with facility staff and reviewed/collected documents pertaining to the allegation of this complaint. LPA interviewed the facility director and three staff members.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20230503144148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: CARING HEARTS CHILD DEVELOPMENT CENTER LLC
FACILITY NUMBER: 364846219
VISIT DATE: 05/24/2023
NARRATIVE
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All staff deny the child received any injuries while in care and cannot recall ever having to draft an incident report for the stated child. Regarding reportable incidents/injuries which occur at the facility, staff stated they generate incident reports as they occur, and authorized representatives of children will be given a copy at time of pick-up. LPA was provided completed/signed Incident reports unrelated to this complaint to review.

The child was alleged to have received notable injuries on 03/30/2023 and 04/25/2023. LPA conducted a review of facility attendance sheets as part of this investigation and on 03/30/2023, the child was not in attendance at the facility. The child was in attendance on 04/25/2023, however; staff have no knowledge of the child receiving any injuries.

There was conflicting information received during the investigation from what was alleged. This agency has investigated the complaint alleging a day care child sustained unexplained injuries while in care. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.



An exit interview was conducted, A copy of this report and appeal rights were given to the Director on 05/24/2023.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 05/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/24/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2