364846291-4-24-2023-09-CC-AROS-CSCTGJ-20230531144315

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846291
Report Date: 04/24/2023
Date Signed: 04/24/2023 03:31:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/01/2023 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230301110255

FACILITY NAME:	LIL' BLUE HEARTWOOD PRESCHOOL		FACILITY NUMBER:	364846291
ADMINISTRATOR:	FANNY TOPETE		FACILITY TYPE:	830
ADDRESS:	2460 S EUCLID AVE		TELEPHONE:	(909) 988-5049
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	16	CENSUS: 11	DATE:	04/24/2023
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Fanny Topete		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff are not meeting daycare child's needs
Facility is malodorous

INVESTIGATION FINDINGS:

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On April 24, 2023 Licensing Program Analyst (LPA) Blanca Ruiz made an unannounced inspection to follow up on a complaint investigation that was initiated 03/02/23. LPA met with Staff, Adriana Topete who granted LPA access into the facility, 15 minutes later Facility Director Fanny Topete arrived to the facility. The facility was toured, and a census was taken. It was alleged that staff at the facility are not meeting daycare child's diapering needs which resulted in a severe rash on child.

During the investigation, files were reviewed, additional documents were obtained and interviews with pertinent parties were conducted. It was determined that the facility was made aware by the legal guardians of the child, after the child was picked up and taken home, that the child had a diaper rash. It was also disclosed that the licensee and guardians communicated and discussed concerns regarding possible solutions to eliminate diaper rash problem to keep the child in care, after the incident occurred. Therefore, child continue attending the facility.
Please see Page LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230301110255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL	FACILITY NUMBER: 364846291
	VISIT DATE: 04/24/2023

NARRATIVE

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The diaper rash appeared to be an ongoing problem on and off during the week in question. The rash did worsen after it was reported that child was bleeding, but it is unclear if the rash became more irritated while in care due to staff not changing the diaper as needed or while the legal guardian was transporting the child home with a dirty diaper. It is also unclear, what cause the rash to worsen. During the course of the investigation there was no other information obtained that corroborated the allegation. It was also alleged that the facility is malodorous. During this and previous inspection multiple LPAs verified all rooms at the facility due to facility being under new management which led to construction improvements such as roof repair, paint, and cosmetic work due to the age of the building. This licensing agency is aware that constructions improvement in the ceiling have left a lingering odors due ceiling repair, in addition to diaper changes disposed in the room on daily basis. However, facility has been inspected by companies to rule out any health and safety issues due to odors in the rooms and building was found to be in compliance. Facility director stated that changes have been in place to dispose diapers outside the room to eliminate odors.

Due to the conflicting information and based on the information gathered, there isn’t enough evidence to collaborate the reported allegations. Therefore, based on interviews with pertinent parties and records reviewed, the above allegations are deemed unsubstantiated, at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted, and a copy of this report was provided to facility by Director, Fanny Topete
A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

LIC9099 (FAS) - (06/04)

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