364846291-4-24-2023-09-CC-AROS-CS74NT-20230525191541

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846291
Report Date: 04/24/2023
Date Signed: 04/24/2023 03:34:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2023 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230224141626

FACILITY NAME:	LIL' BLUE HEARTWOOD PRESCHOOL		FACILITY NUMBER:	364846291
ADMINISTRATOR:	FANNY TOPETE		FACILITY TYPE:	830
ADDRESS:	2460 S EUCLID AVE		TELEPHONE:	(909) 988-5049
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91762
CAPACITY:	16	CENSUS: 11	DATE:	04/24/2023
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Fanny Topete		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility operating out of ratio

INVESTIGATION FINDINGS:

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On April 24, 2023 Licensing Program Analyst (LPA) Blanca Ruiz conduct an unannounced inspection to follow up on a complaint investigation that was initiated 02/28/23. LPA met with Staff, Adriana Topete who granted LPA access into the facility, 15 minutes later Facility Director Fanny Topete arrived to the facility.The center was toured, and a census was taken. The following information was discussed with facility director:

It was alleged that on or about the last week of February 2023, the infant room classroom was operating out of ratio. A witness reported observing two staff supervising infants. Per Title 22 Teacher to child ratio for infants is 1:4. LPA Ruiz investigated the allegation and gathered the following information. Facility is under new management, staff from the previous licensed facility have resigned, quit or not showing up for work. Facility director is currently hiring new staff and/or utilizing qualify staff(teachers and teacher assistants) through a temporary daycare agency to keep business running and in substantial compliance with Community Care Licensing. Please see LIC 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230224141626

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LIL' BLUE HEARTWOOD PRESCHOOL	FACILITY NUMBER: 364846291
	VISIT DATE: 04/24/2023

NARRATIVE

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New owners are also re-branding their name, computer systems ( Sandbox to Brightwheel) and classroom to reflect their new facility name. Current and new employees at the facility are getting to know parents and coworkers on a daily basis which have created untrustworthy environment. During the process of the investigation, records were reviewed, and interviews were conducted with pertinent parties. Information obtained reflect confusion among parents and staff due to multiple changes from staff to signing in systems. In addition, a witness who alleged observing the out of ratio incident was uncleared after further questioning if additional staff at the facility was going or leaving the room and reported to be uncleared of initial observations. After a thorough review of all information obtained, LPA requested additional documentation to corroborate incident date and time; however, due to transitional changes with staff and records at the facility; director was unable to provide reliable documentation to verify which additional staff was in the room the day in question.
Based on the information obtained during the course of the investigation, there is conflicting information regarding the allegation. Although allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore allegations are deemed Unsubstantiated at this time.

An exit interview was conducted, and a copy of this report was provided to facility by Director, Fanny Topete

A Notice of Site Visit was given and must remain posted on, or immediately adjacent to the interior of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

THIS REPORT MUST BE AVAILABLE TO THE PUBLIC, UPON THEIR REQUEST, FOR THREE YEARS.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2023

LIC9099 (FAS) - (06/04)

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