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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846292
Report Date: 10/01/2025
Date Signed: 10/01/2025 01:44:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250819093051
FACILITY NAME:WHITNEY YOUNG HEAD STARTFACILITY NUMBER:
364846292
ADMINISTRATOR:ARLENE MOLINAFACILITY TYPE:
860
ADDRESS:1755 WEST MAPLE STREETTELEPHONE:
(909) 381-0137
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:56CENSUS: 22DATE:
10/01/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Evelyn Nunez, Site Supervisor TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Physical Plant: Staff did not keep the facility free of rodents.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Taityana Benson and Raymond Moorehead arrived at the facility to deliver the findings of the above complaint allegation. LPAs met with Site Supervisor Evelyn Nunez, conducted a tour of the facility and took a census. An in-person 10-day inspection was initiated by LPA Taityana Benson on August 20, 2025. During the initial inspection, LPA met with the Site Supervisor Evelyn Nunez.

On August 19, 2025, a complaint was received alleging staff did not keep the facility free of rodents. During the investigation, LPA made observations, conducted interviews with pertinent parties, reviewed records, and obtained pertinent documentation.

Pertinent parties disclosed that rodents and rodent droppings were observed in the staff building.

Report Continued On LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250819093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: WHITNEY YOUNG HEAD START
FACILITY NUMBER: 364846292
VISIT DATE: 10/01/2025
NARRATIVE
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It was discovered that the staff building consists of the facility lobby, offices, cubical areas, staff restrooms and kitchen. On August 20, 2025, LPA Benson conducted a tour of the entire facility, including areas inaccessible to children. During the visit, LPA observed rodent droppings and glue traps on the floor throughout the staff building. LPA reviewed a photo of rodent stationery on the floor reportedly located in the staff building during the week of 08/11/2025. Pertinent parties disclosed that they have observed a mobile rodent in the staff building during the week of 08/11/2025.

It was disclosed during the investigation that the staff building was temporarily not in use for day-to-day operations including the use of the kitchen. Pertinent parties stated food items for children consumption were relocated to a nearby facility during the week on 08/11/2025. It was disclosed the facility has been primarily relying on the facility landlord for rodent remediation. LPA was not provided with documentation of landlord rodent remediation during the investigation. It was discovered that the licensee has scheduled a general pest service performed at the facility by a pest control vendor. The monthly general pest service does not include treatment for rodents. The most recent invoice for general pest service was 08/09/2025. Pertinent parties stated treatment for rodents is an additional service and would generate an additional invoice. Although there were no reported incidents of children or staff seeking medical treatment as result of rodents, the facility has not provided the department with proof that the facility is free from rodents or ensuring remediation plan of action.

Based on interviews with pertinent parties and records obtained throughout the investigation, the department has determined the preponderance of evidence standard has been met, therefore the allegation of staff did not keep the facility free of rodents is found to be SUBSTANTIATED. See LIC9099-D for deficiency cited per California Code of Regulations Title 22, Division 12.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

An exit interview was conducted, and the report was reviewed with Site Supervisor Evelyn Nunez.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250819093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: WHITNEY YOUNG HEAD START
FACILITY NUMBER: 364846292
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/15/2025
Section Cited
CCR
101238(a)(1)
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(a)The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This was not met as evidenced by:
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Licensee agrees to (1) establish a plan of action on how the facility maintain a rodent free environment. (2) Licensee agrees to have the facility professionally inspected and treated for rodents and (3) agrees to submit a copy of 1 and 2 to CCLD by POC due date of 10/15/2025.
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Based on observation, the facility is not free from rodents. LPA observed rodent droppings and glue traps at the facility during the week of 08/18/2025 within areas inaccessible to children. Pertinent parties stated rodents were observed at the facility during the entire month of August 2025.
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Records revealed the pest control vendor is not treating the facility for rodents but provides general pest services. This poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250819093051

FACILITY NAME:WHITNEY YOUNG HEAD STARTFACILITY NUMBER:
364846292
ADMINISTRATOR:ARLENE MOLINAFACILITY TYPE:
860
ADDRESS:1755 WEST MAPLE STREETTELEPHONE:
(909) 381-0137
CITY:SAN BERNARDINOSTATE: CAZIP CODE:
92411
CAPACITY:30CENSUS: 22DATE:
10/01/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Evelyn Nunez, Site Supervisor TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Admission Agreement: Children are not provided meals in a timely manner.

INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Taityana Benson and Raymond Moorehead arrived at the facility to deliver the findings of the above complaint allegation. LPAs met with Site Supervisor Evelyn Nunez, conducted a tour of the facility and took a census. An in-person 10-day inspection was initiated by LPA Taityana Benson on August 20, 2025. During the initial inspection, LPA met with the Site Supervisor Evelyn Nunez.

On August 19, 2025, a complaint was received alleging children are not provided meals in a timely manner. During the investigation, LPA made observations, conducted interviews with pertinent parties, reviewed records, and obtained pertinent documentation.

Pertinent parties disclosed that on at least one occasion during the week of 08/11/2025, lunch was served after 11:15 a.m. It was disclosed that lunch preparation is temporarily occurring off site at a nearby facility.
Report Continued On LIC9099-C

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250819093051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: WHITNEY YOUNG HEAD START
FACILITY NUMBER: 364846292
VISIT DATE: 10/01/2025
NARRATIVE
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Lunch is delivered to the facility daily but at various times. It was discovered that a delivery log is not maintained by staff when lunch arrives at the facility. LPA obtained and reviewed the facility parent handbook. Per the facility parent handbook page 19, lunch is served between 11:00 a.m. and 11:15 a.m. The daily schedule designated lunch time is from 11:00 a.m. – 11:30 a.m. The investigation disclosed that the food services department contacts a staff member at the facility every morning to obtain a census for lunch preparation. The staff member provides the food services department with a census that includes additional lunches in case of late arrivals. It was discovered that the facility does not restrict the duration of food consumption by children. Furthermore, pertinent parties stated breakfast, and snacks are served during the designated time. It was revealed that the facility established an alternate daily schedule extending lunch time and provided the department with a copy of the alternate daily scheduled on 08/25/2025 via email. The alternate designated lunch time is 11:00 a.m. to 12:00 p.m. A facility representative stated the alternate daily schedule is posted on the parent board and in each classroom. Lastly, the facility representative stated parent signatures of enrolled children were obtain to acknowledge receipt of the alternate daily schedule.

Based on interviews with pertinent parties and records obtained throughout the investigation, the department has determined the preponderance of evidence standard has been met, therefore the allegation of Admission Agreement is found to be SUBSTANTIATED. See LIC9102TV, the facility established an alternate daily schedule extending lunch time for children. This did not affect the overall operation of the facility. Therefore, the extended lunch time does not pose a potential or immediate health, safety or personal rights risk to persons in care. This is considered a technical violation, and no citation is being issued on this report.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

An exit interview was conducted, and the report was reviewed with Site Supervisor Evelyn Nunez.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5