364846472-5-28-2025-09-CC-AROS-DHLV9A-20250613161400

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846472
Report Date: 05/28/2025
Date Signed: 05/28/2025 12:14:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250402125232

FACILITY NAME:	STAR KIDS PRESCHOOL LLC		FACILITY NUMBER:	364846472
ADMINISTRATOR:	CHRISTY AVILA		FACILITY TYPE:	850
ADDRESS:	1207 WEST CYPRESS AVENUE		TELEPHONE:	(909) 708-9597
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	60	CENSUS: 47	DATE:	05/28/2025
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Jocelyn Alvarez, Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff confiscated child's blanket during nap time (Personal Rights)
Staff ignored child's request to use the restroom (Personal Rights)
Staff handled child in a rough manner (Personal Rights)

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation which was initiated on 04/16/2025. LPA met with Director Jocelyn Alvarez, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent individuals.

It was alleged that staff confiscated a child's blanket during nap time, staff ignored a child's request to use the restroom, and staff handled a child in a rough manner.

Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250402125232

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STAR KIDS PRESCHOOL LLC	FACILITY NUMBER: 364846472
	VISIT DATE: 05/28/2025

NARRATIVE

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In regards to the allegation that staff confiscated child's blanket during nap time, it was reported that a child was not able to have their blanket during nap time. Staff interviews disclosed that if children are playing with their blankets during nap time, they will be taken away, and given back to the children once they calm down. Staff interviews also disclosed that the blankets are not taken away from children as a punishment, but as a way to help calm the children down at nap time. Further, child interviews did not disclose if blankets were or were not taken away from them during nap time. However, child interviews did acknowledge that they use blankets during nap time to stay warm.

In regards to the allegation that staff ignored a child's request to use the restroom, it was reported that a child was deprived of their right to use the restroom during nap time. Further, it was reported that a child had requested to use the restroom, but a teacher did not allow the child to do so, claiming it was inconvenient for the teacher. Staff interviews disclosed that in the "red room" during nap time, the procedure for children who need to use the restroom during nap time is as follows: the teacher from the "red room" would supervise the child walking over to the "green room". Then, the teacher from the "green room" will receive the child and allow them to use the restroom. Then, the child will walk back to the "red room", with both teachers supervising the child. Staff interviews also disclosed that the Directors or other available staff will also assist with helping children go to the restroom if needed. Child interviews also disclosed that there has been potty incidents at the facility, but did not specify why they have happened.

In regards to the allegation that staff handled child in a rough manner, it was reported that a teacher was seen pulling the arms of several different children in care. The staff interview stated that there has been times where a child was about to throw themselves on the ground. So, the staff member stated that they would grab the child by the arm to prevent them from falling and hurting themselves, in which could look like their arms were being pulled. Child interviews did not disclose or corroborate the allegation.

Continued on LIC 9099-C.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250402125232

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STAR KIDS PRESCHOOL LLC	FACILITY NUMBER: 364846472
	VISIT DATE: 05/28/2025

NARRATIVE

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This agency has investigated the complaint regarding the above allegations of Personal Rights. Based on the interviews conducted, review of pertinent documentation, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegation may have happened, or is valid, there is not a preponderance of the evidence to prove the allegation occurred.

No deficiencies were cited during today's visit.

A notice of site visit was given and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and report was reviewed with Director Jocelyn Alvarez.

Please note that LPA stepped away from the facility from 10:35 AM and returned at 11:15 AM.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025

LIC9099 (FAS) - (06/04)

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