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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846549
Report Date: 06/13/2025
Date Signed: 06/13/2025 09:50:23 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250507171033
FACILITY NAME:ARAIZA FAMILY CHILD CAREFACILITY NUMBER:
364846549
ADMINISTRATOR:ARAIZA, ALMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 896-3681
CITY:ONTARIOSTATE: CAZIP CODE:
91764
CAPACITY:14CENSUS: 4DATE:
06/13/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Alma Araiza TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Children left unattended.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 05/07/2025. LPA was given access to the facility by licensee, Alma Araiza. LPA discussed the purpose of the visit, took census, and toured the facility.
LPA met with the licensee to further discuss the complaint allegations, and to deliver findings.

It was alleged children in care were left unattended, without adult supervision, by licensee leaving the property of their home. During the investigation, LPA made observations, reviewed video evidence, obtained documentation, and conducted interviews with pertinent parties. LPA investigated the allegation and gathered the following information:

See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20250507171033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: ARAIZA FAMILY CHILD CARE
FACILITY NUMBER: 364846549
VISIT DATE: 06/13/2025
NARRATIVE
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The licensee stated the only times she leaves children unattended are when she briefly steps into the backyard to dispose of trash in the bins, but she never leaves her property. The licensee provided evidence showing she does not leave her property until 5:01 on the day before, and day of, trash days —when no children are present—to place the bins at the curb of a street, which is located away from the front of her home. However, the LPA received video evidence showing the licensee, on two separate occasions – one, leaving her property to take the trash bins to the street, and another, to bring them back on to her property. The LPA reviewed documentation from the dates of these recordings and confirmed children were present in the home during both instances, with no adult supervision.

According to Regulation 102417(a): “The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence….”. Per the footage and documentation reviewed by LPA, this regulation was not met.

Therefore, based on video evidence and documentation reviewed, the department has determined the preponderance of evidence standard has been met, and the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D.

See LIC9099-D for deficiencies.

An exit interview was conducted, and a copy of this report, Notice of Site (NOS) Visit form, and appeal rights were provided to licensee, Alma Araiza. Upon request, this report must be made available to the public for three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 09-CC-20250507171033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: ARAIZA FAMILY CHILD CARE
FACILITY NUMBER: 364846549
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/18/2025
Section Cited
CCR
102417(a)
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(a) The licensee shall be present in the home& ensure children in care are supervised at all times. When circumstances require licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.
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Licensee agrees to submit a written statement of understanding regarding care and supervision of the children. The written statement shall also include licensees plan of how she will meet this regulation. Licensee agrees to submit POC no later than POC due date.
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Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This was not met as evidenced by: video footage showing licensee leaving the property during the time children were in care. This poses a potential risk to the health and safety of children.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3