364846591-3-12-2025-09-CC-AROS-DF5N8A-20250326101401

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364846591
Report Date: 03/12/2025
Date Signed: 03/12/2025 12:20:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/06/2025 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250106084340

FACILITY NAME:	GUTIERREZ FAMILY CHILD CARE		FACILITY NUMBER:	364846591
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 8	DATE:	03/12/2025
		UNANNOUNCED	TIME BEGAN:	12:05 PM
MET WITH:	Emely Gutierrez, Licensee		TIME COMPLETED:	12:25 PM

ALLEGATION(S):

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Provider left daycare child in soiled diapers resulting in a diaper rash (Personal Rights)

INVESTIGATION FINDINGS:

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On 03/12/2025, at 12:05 PM, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation that was initiaited on 01/10/2025. LPA met with Licensee Emely Gutierrez and took a tour/census of the facility.

It was reported that Provider left a daycare child in soiled diapers, resulting in a diaper rash.

During the investigation, LPA conducted several pertinent interviews, made observations, and obtained/reviewed pertinent documentation.

It was reported that a child in care starts the day with 10 diapers packed. It was also reported that at pick up time, there were times where there were 8 diapers left with the mentioned child. This led to the assumption that the mentioned child was only changed approximately 2-3 times for the entire day.
Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250106084340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: GUTIERREZ FAMILY CHILD CARE	FACILITY NUMBER: 364846591
	VISIT DATE: 03/12/2025

NARRATIVE

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Further, it was stated that this lack of diaper changes led to the mentioned child developing a diaper rash. For further context, it was stated that the mentioned child has never had a diaper rash before. It was also added that the mentioned child would be at the facility for 8-9 hours per day.

Licensee Gutierrez stated that the mentioned child arrived at the facility with what appeared to be a diaper rash. Further, Licensee stated that she informed the child’s parent during afternoon pick up of the alleged rash. The following day, Licensee stated that she was informed by the child’s parent that the child was examined by a physician and that the child did not sustain a diaper rash. However, the Licensee’s interview revealed that she changes and/or conducts diaper changes 2 to 3 times in the morning and the 2 times in the afternoon, which comes out to a total of 4 to 5 diaper changes/checks per child, per day.

Lastly, it was stated that the Licensee does not keep track of diaper changes on a log. The Department was unable to determine if the alleged diaper rash occurred, and if it occurred at the facility or not.

This agency has investigated the complaint regarding the above allegation. Conflicting statements were received throughout the course of the investigation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with Emely Gutierrez, Licensee.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

LIC9099 (FAS) - (06/04)

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