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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846634
Report Date: 12/11/2025
Date Signed: 12/11/2025 11:02:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251023084600
FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364846634
ADMINISTRATOR:SARAH CHAUNDHRYFACILITY TYPE:
860
ADDRESS:9950 MONTE VISTA AVENUETELEPHONE:
(909) 626-1700
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:99CENSUS: 48DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
08:18 AM
MET WITH:Sarah ChaudhryTIME COMPLETED:
11:12 AM
ALLEGATION(S):
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Personal Rights - Staff do not prevent children from being hurt by other children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver a complaint investigation for the above allegation. LPA met with the Facility Representative Sarah Chaudhry and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.

During the investigation, LPA gathered information which included: making observations, conducting interviews with pertinent parties, and reviewing records.

It was alleged that Staff do not prevent children from being hurt by other children.

SEE LIC9099C for a continuation of this report...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20251023084600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846634
VISIT DATE: 12/11/2025
NARRATIVE
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Information gathered stated that staff have prevented Child 1 (C1) from biting other children 17 times between the dates of August 25th, 2025 and October 27th, 2025. Information gathered stated the facility has implemented two different Plans of Action to decrease the frequency of C1’s negative behaviors, including biting. Information gathered stated facility will be updating a third Plan of Action for C1 soon. Information gathered stated this plan includes goals for both the parents of C1 and the staff that work with C1. Information gathered stated this plan is frequently updated to adapt to the effectiveness of the previous plan. Information gathered stated this plan also includes a third party that observes C1’s behaviors and shares their findings with the facility. Information gathered stated the facility documents C1’s behavior every 30 minutes on a daily running log. Information gathered stated the facility assigns aides to give 1 on 1 attention to C1, however this is not done at all times throughout the day. Information gathered stated C1’s biting attempts have decreased since C1 enrolled at this facility.

However, information gathered also stated that C1 does hurt other children by biting them. Information gathered stated C1 has successfully bitten other children 8 times between the dates of August 25th, 2025 and October 27th, 2025. Information gathered stated that the facility was already aware of C1’s biting history prior to C1’s enrollment. Information gathered stated C1 has bitten facility staff on at least 1 occasion. Information gathered stated that the facility has taken steps to reduce the frequency with which C1 bites, however, these steps are not enough to prevent C1 from successfully hurting other children by biting them.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101223(a)(2) is being cited on the attached LIC9099D.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Sarah Chaudhry. A notice of site visit was given to Director Sarah Chaudhry and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20251023084600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846634
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/08/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights - Each child shall be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by:
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Facility will submit a written plan detailing how they will stop all further biting incidents from C1. This plan will be signed by the director and all staff members that plan to work with C1. This will be submitted to the Department by the POC due date.
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Based on the interview and record review, the facility did not meet the Personal Rights regulation which poses a potential Personal Rights risk to the children in care. There were at least 8 biting incidents over the course of 5 weeks, documented that were not prevented by the facility involving the same child, Child 1 (C1).
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3