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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846634
Report Date: 08/06/2026
Date Signed: 08/06/2026 02:57:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260730163306
FACILITY NAME:EASTER SEALS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
364846634
ADMINISTRATOR:SARAH CHAUNDHRYFACILITY TYPE:
860
ADDRESS:9950 MONTE VISTA AVENUETELEPHONE:
(909) 626-1700
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:99CENSUS: 36DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Carmelita ShortsTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Staff spoke inappropriately towards the daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to initiate an investigation pertaining to the above allegation.

LPA met with the facility representative, Carmelita Shorts, and informed them of the purpose of this visit. LPA toured the facility and took census.

During the complaint investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. The allegation under investigation was: Staff spoke inappropriately towards daycare children. LPA met with facility representative, Carmelita Shorts to deliver findings.

SEE LIC9099C…………………
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260730163306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846634
VISIT DATE: 08/06/2026
NARRATIVE
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It was alleged that staff spoke inappropriately towards the daycare children. Allegedly, a staff in classroom 12 was not interacting with the children, as this staff was on their phone. Allegedly, this staff made unnecessary remarks about the children's' hygiene, specifically regarding nasal discharge.

During an interview, the alleged staff admitted to making comments that violated the rights of children. The staff stated they made negative remarks of the way a child was presented to the center. The staff stated they were unaware that this was a violation of the child's rights. The child no longer attends at the center, as they have aged out. Furthermore, it was mentioned that another staff present at the center recently made rude remarks towards a child, in a way to bully them. However, the staff indicated was not from the alleged room, nor the alleged staff.

Based on interviews conducted, the department has determined the preponderance of evidence standard had been met, therefore the above allegation is found to be SUBSTANTIATED, according to the California Code of Regulations, Title 22, Division 12.

See LIC809D for deficiencies cited.

An exit interview was conducted with the facility representative, Carmelita Shorts. Appeal rights were discussed and provided, a copy of this report was issued, and a Notice of Site (NOS) Visit was also provided.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260730163306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: EASTER SEALS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 364846634
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/07/2026
Section Cited
CCR
101223(a)(1)
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Personal Rights: (a)The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidenced by: A staff admitted to making comments that violated the rights of children.
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Facility representative agrees to submit an agenda for a meeting with all staff, regarding personal rights of children. This agenda should detail what will be discussed. This agenda is due to the department, no later than the POC due date. Upon completing this meeting, FR agrees to submit list of staff
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The staff stated they made negative remarks of the way a child was presented to the center. The staff stated they were unaware that this was a violation of the child's rights. The child is no longer enrolled. This poses a potential risk to the health and safety of children.
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attendees as well as signatures of those staff.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3