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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846719
Report Date: 07/09/2026
Date Signed: 07/09/2026 11:02:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260619083737
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364846719
ADMINISTRATOR:KNOWLES,EMILYFACILITY TYPE:
860
ADDRESS:12479 CENTRAL AVENUETELEPHONE:
(909) 248-0600
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:159CENSUS: 26DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Emily Knowles TIME COMPLETED:
11:12 AM
ALLEGATION(S):
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Day care child sustained injuries due to staff neglect.
Staff did not feed the day care child according to the feeding plan.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegations. LPA met with the Director Emily Knowles and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census at the start of this visit.
During the investigation, LPA gathered information that included: observations, interviews conducted with pertinent parties, records reviewed, and reviewed photographs.

It was alleged that Day care child sustained injuries due to staff neglect.

Information gathered alleged that a day care child sustained injuries due to staff neglect. Information gathered stated that there were 2 incidents where a child received a minor injuries.
SEE LIC9099C for a continuation of this report...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260619083737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364846719
VISIT DATE: 07/09/2026
NARRATIVE
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Information gathered stated that no staff member observed the injuries take place. Information gathered stated that these injuries did not require medical attention.

It was alleged that Staff did not feed the day care child according to the feeding plan.

Information gathered alleged that staff did not feed a daycare child according to the infant’s individual feeding plan. Information gathered stated that there was one incident where a child was not offered their final bottle feeding for the day. Information gathered stated that this child has an Individual Feeding Plan that stated that they needed to be offered a bottle every 3 hours. Information gathered stated 3 hours and 30 minutes had passed since the time of the last offered bottle on one specific date. Information gathered stated that the child was awake at the time when the bottle should have been offered to the child. Information gathered stated the infant was in a different room from where the bottle was stored when the infant should have been offered a bottle. Information gathered stated that on other dates the Individual Feeding Plan was followed.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101229(a)(1) and CCR 101427(c) are being cited on the attached LIC9099D.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Emily Knowles. A notice of site visit was given to Director Emily Knowles and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20260619083737
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364846719
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/01/2026
Section Cited
CCR
101229(a)(1)
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101229 (a)(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.
This requirement is not met as evidenced by:
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Facility agrees to conduct training with their staff regarding supervision of children in care. Facility agrees to submit a training agenda with the names and signatures of all staff that were in attendance to the Department by the POC due date.
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Based on interview & record review, the licensee did not comply with the section cited above in that on two different dates a child sustained a minor injury and no staff member witnessed the injury take place. This poses/posed an potential health, safety, or personal rights risk to persons in care.
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Type B
08/01/2026
Section Cited
CCR
101427(c)
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101427(c) The infant shall be fed in accordance with the individual plan.

This requirement is not met as evidenced by:
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Facility agrees to submit proof (copies) of a detailed plan that describes how they will ensure that all teachers are properly informed of when the previous/future bottle feedings did/will take place. The plan will include procedures for when a teacher takes the place of another teacher as well as...
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Based on interview and record review, on one date a child was not offered their final bottle feeding of the day. Additionally, the Individual Feeding Plan stated the child would be fed every 3 hours, and it had been 3 hours and 30 minutes since the last offered bottle. This poses/posed a potential health, safety, or personal rights risk to persons in care.
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... the procedure for moving children from one room to another. This plan will be signed and dated by each teacher who works with a child that has a feeding plan.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5