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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846719
Report Date: 08/25/2026
Date Signed: 08/25/2026 02:07:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2026 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260812143627
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
364846719
ADMINISTRATOR:KNOWLES,EMILYFACILITY TYPE:
860
ADDRESS:12479 CENTRAL AVENUETELEPHONE:
(909) 248-0600
CITY:CHINOSTATE: CAZIP CODE:
91710
CAPACITY:159CENSUS: 34DATE:
08/25/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Emily KnowlesTIME COMPLETED:
02:21 PM
ALLEGATION(S):
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Staff did not feed day care child according to child's feeding plan.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the facility representative Liliana Osorio and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census at the start of another visit on this date at 8:20am.
During the investigation, LPA gathered information that included: observations, interviews conducted with pertinent parties, and records reviewed.

It was alleged that staff did not feed day care child according to child's feeding plan. This is an alleged separate instance of a staff not feeding a day care child, from the report dated 7/9/26.

SEE LIC9099C for a continuation of this report…
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260812143627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364846719
VISIT DATE: 08/25/2026
NARRATIVE
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Information gathered alleged that staff did not feed a daycare child according to the infant’s individual feeding plan. Information gathered stated that there was one incident where a child was not offered their final bottle feeding for the day, by the time they were picked up. Information gathered stated that this child has an Individual Feeding Plan that stated that they needed to be offered a bottle 2 times during the course of the day. Information gathered stated the final bottle of the day was not offered to the child. Information gathered stated that about half an hour had passed between the time the bottle should have been offered and the time the child was picked up. Information gathered stated that the child had been asleep for a similar amount of time earlier on that date. Information gathered stated the child arrived at the normal time for that child. Information gathered stated that the child was awake at the time when the bottle should have been offered to the child. Information gathered stated the infant was in a different room from where the bottle was stored when the infant should have been offered their final bottle for the day. Information gathered stated that on other dates the Individual Feeding Plan was followed. Licensing Information gathered stated that the facility had conducted a training regarding “Infant Feeding Communication” signed by all staff members, before the date that this incident occurred.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101427(c) are being cited on the attached LIC9099D.

A civil penalty has been assessed during this inspection because of repeat violation in the amount of $250. See LIC9099D and LIC421FC for more details. Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”. YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Emily Knowles. A notice of site visit was given to Director Emily Knowles and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260812143627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 364846719
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2026
Section Cited
CCR
101427(c)
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101427(c) The infant shall be fed in accordance with the individual plan.

This requirement is not met as evidenced by:
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Facility agrees to submit proof (copies) of a detailed list that describes the steps that will be taken when transitioning children to other classrooms and/or closing classrooms. This will include physical steps as well as communication steps regarding diapering and feedings. This list will break up the steps...
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Based on interview and record review, on one date a child was not offered their second bottle feeding. The Individual Feeding Plan stated the child would be offered a bottle 2 times during the day at set times. This poses/posed a potential health, safety, or personal rights risk to persons in care.
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... depending on whether a teacher or aide completes the step. This plan will be signed and dated by each teacher and aide who works with a child that has a feeding plan.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
LIC9099 (FAS) - (06/04)
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