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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 365530236
Report Date: 01/22/2026
Date Signed: 01/22/2026 03:35:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20260112130714
FACILITY NAME:HILLS OF STILLMAN, THEFACILITY NUMBER:
365530236
ADMINISTRATOR:CHAVEZ, REGINAFACILITY TYPE:
740
ADDRESS:940 STILLMAN AVENUETELEPHONE:
(714) 363-3752
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:18CENSUS: 14DATE:
01/22/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Med Tech Dayana SanchezTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility is in financial distress.
Facility is not providing adequate supervision to residents in care.
Facility does not have enough food for residents in care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Sarina Ramirez, and Eldin Serrano conducted an unannounced visit to the facility to deliver findings on the listed complaint allegations. LPAs met withMed Tech Dayana Sanchez and explained the purpose of the visit. The investigation consisted of interviews with the licensee, facility staff, residents, and outside parties. LPAs toured the facility.

Allegation #1, On 1/16/26, Licensing Program Analyst (LPA) conducted an investigation regarding the allegation that the facility is in financial distress. During an interview with the licensee, the licensee informed LPA that the facility is experiencing financial difficulties and is currently seeking assistance through obtaining a loan or selling the facility. The licensee further stated that due to these financial challenges, staff salaries have been paid late. LPA obtained documentation confirming that the licensee is behind on paying the facilities monthly rent to the landlord consistently each month since March 2025. LPA received and reviewed utility bills and observed shut off notices for December 2025 which pose an immediate health and safety risk to residents in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 56-AS-20260112130714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: HILLS OF STILLMAN, THE
FACILITY NUMBER: 365530236
VISIT DATE: 01/22/2026
NARRATIVE
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Allegation #2, Based on interviews with the administrator, facility staff, and residents, the licensee is not providing adequate supervision to residents in care. Based on interviews with four (4) staff, The facility currently has three staff members providing care and supervision to fourteen (14) residents, some of whom have diagnoses requiring additional care and supervision. LPA interviewed three (3) residents, all whom believe the facility provides adequate supervision, however based on LPA's observation, the residents are unaware of the facilities staff shortage.

Allegation #3, LPA toured the facility’s kitchen and food supply. Based on observation and interviews, the licensee failed to maintain sufficient food supplies for residents in care. LPA observed that the facility did not have enough food for one week or fresh perishable foods for two days as required. LPA interviewed four (4) staff, all whom state lately the facility has not had enough food supply for residents. An interview with the facility cook, it was noted the menu can not be followed due to not have all the ingredients for the meals. LPA interviewed three (3) residents, all whom believe the facility has enough food for the residents, however one (1) resident recalls a time they had cereal and macaroni rice twice in one day. Based on LPA's interviews and observation it appears the residents are unaware of the food shortage in the facility

Based on the interviews, observation, and the evidence gathered during the investigation, the above allegations are Substantiated. A finding that the complaint is Substantiated means that the allegation(s) are valid because the preponderance of the evidence standard has been met.



An exit interview was conducted where this report LIC 9099, LIC9099 C and LIC 9099D and Appeal Rights were discussed, and a copy was provided to Med Tech Dayana Sanchez.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 56-AS-20260112130714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: HILLS OF STILLMAN, THE
FACILITY NUMBER: 365530236
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/23/2026
Section Cited
CCR
87468.1(a)(2)
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87468.1(a)(2) Personal Rights of Residents in All Facilities: (a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment.
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Licensee shall submit a written plan to the Department by 1/23/26 detailing how financial obligations will be met, including payment of all outstanding utility bills and staff wages. Licensee shall provide proof of payment and evidence of sufficient funds to maintain ongoing operations and ensure residents’ rights are upheld.
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This requirement is not met as evidence by: Based on observation, interviews, and record review, the licensee did not ensure residents’ right to live in a safe and comfortable environment. The facility is in financial distress, evidenced by late payment of staff wages, overdue rent, and utility shut off notices. This poses an immediate health and safety risk to residents in care
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Type A
01/23/2026
Section Cited
CCR
87411(a)
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87411(a) Personnel Requirements
Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed…
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The Licensee shall submit a written plan to the Department by 1/23/26 detailing how staffing will be increased or adjusted to meet the needs of all residents in care. Licensee shall provide proof of additional staff hired or scheduling changes to ensure adequate supervision.
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This requirement is not met as evidence by: Based on interviews with the administrator and facility staff, the licensee failed to provide adequate staffing to residents in care. The facility currently has three staff members providing care and supervision to fourteen (14) residents, some of whom have diagnoses requiring additional care and supervision. This poses a immediate health and safety risk to residents in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 56-AS-20260112130714
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: HILLS OF STILLMAN, THE
FACILITY NUMBER: 365530236
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/23/2026
Section Cited
CCR
87555
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87555 General Food Service Requirements: The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be selected, stored, prepared and served in a safe and healthy manner.
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Licensee shall immediately purchase and maintain sufficient food supplies to meet regulatory requirements. Licensee shall submit proof of food purchase (receipts) and photographs of stocked pantry and refrigerator to the Department by 1/23/26. Licensee shall also implement a system to ensure ongoing compliance with food storage requirements.
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This requirement is not met as evidence by: Based on observation, interviews, and record review, the licensee did not ensure the facility had a stocked refrigerator or pantry for a sufficient amount of food suplies, nor does the facility have a seven (7) day nonperishable and two (2) day perishable food supply. This poses an immediate health and safety risk to residents in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4