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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 365530269
Report Date: 07/28/2026
Date Signed: 07/28/2026 01:13:26 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Beena Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260126103801
FACILITY NAME:AURORA COMFORT CARE HOME INCFACILITY NUMBER:
365530269
ADMINISTRATOR:AMIRJANYAN, GEORGIFACILITY TYPE:
740
ADDRESS:5659 CAROL AVETELEPHONE:
(909) 833-8333
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91701
CAPACITY:6CENSUS: 5DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Administrator, Elen Markosyan, and House Manager, Joseph WalkerTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Staff did not get consent from authorized representative prior to relocating resident.
INVESTIGATION FINDINGS:
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On 07/28/2026, Licensing Program Analyst (LPA) Beena Singh conducted an unannounced visit to
the facility to deliver findings on above allegation. LPA Singh was greeted and granted entrance to the facility by a staff and facility representative, was contacted and informed of the visit. LPA Singh
explained the purpose of today's visit to Administrator, Elen Markosyan, and House Manager, Joseph Walker. The investigation conducted by LPA Singh consisted of interviews and records review.

Allegation:-Staff did not get consent from authorized representative prior to relocating resident.
LPA Singh reviewed records and interviews conducted with Administrator Elen Markosyan and House Manager Joseph Walker, LPA Singh was informed that Resident #1 was not relocated because the resident had been transported to the hospital due to a spike in their blood sugar levels, family were contacted/informed and family contact/information was provided to the paramedics by the facility. Additionally, the resident's family subsequently informed the facility that Resident #1 would not be returning to the facility from the hospital.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260126103801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: AURORA COMFORT CARE HOME INC
FACILITY NUMBER: 365530269
VISIT DATE: 07/28/2026
NARRATIVE
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During the investigation, LPA Singh was not able to find sufficient evidence to corroborate the allegation.
Four(4) out of Five(5) residents and Four(4) out of Four(4) staff confirmed that Staff do communicates with the responsible person and residents regarding any care, change of condition or scheduled appointments.

Based on the evidence found during the investigation, the allegation listed above Staff did not get consent from authorized representative prior to relocating resident is deemed
UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the
allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. During today’s visit, no deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.


An exit interview was conducted with Administrator, Elen Markosyan, and House Manager, Joseph Walker, Facility representatives ,and a copy of this report LIC9099, 9099C were provided to Administrator, Elen Markosyan, and House Manager, Joseph Walker at the conclusion of the visit.
SUPERVISORS NAME: Efren Malagon
LICENSING EVALUATOR NAME: Beena Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2