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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366400732
Report Date: 07/30/2024
Date Signed: 07/30/2024 10:13:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20240722225141
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: 28DATE:
07/30/2024
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Administrator Lucy TIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff do not properly sanitize facility.
Facility does not provide staff with sufficient supplies to meet clients' needs.
Staff discarded client's personal property.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Sarina Ramirez, Javier Prieto, and Lavette Farlow conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Administrator Lucy Esquero and Assistant Program Director Kimberly Bunch and discussed the purpose of the visit.

Regarding the allegations staff do not properly sanitize facility, LPAs toured and observed facility has cleaning supplies locked and secured inaccessible to clients in care;
Regarding allegation facility does not provide staff with sufficient supplies to meet clients' needs, LPAs observed activity rooms with sufficient supplies for activities for all clients in care;
Regarding allegation staff discarded client's personal property after observation and staff interviews property in question is property of the day program and not to the individual in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240722225141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 366400732
VISIT DATE: 07/30/2024
NARRATIVE
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Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated; meaning that although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to Administrator Esquero at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2