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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366400732
Report Date: 08/08/2024
Date Signed: 08/08/2024 02:12:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20240802111021
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: DATE:
08/08/2024
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Program Director Kimberly BunchTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Facility has an infestation of mice
Staff did not accommodate clients with wheelchairs
Staff did not provide adequate food service
Staff did not meet reporting requirements
Staff did not treat client with respect
Staff did not meet buildings and grounds requirements
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Sarina Ramirez, LPM Karen Clemons, and Renese Howell-Small conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegations. LPAs met with Administrator Lucy Esquero and Assistant Program Director Kimberly Bunch and discussed the purpose of the visit.

Regarding the allegation facility has an infestation of mice: LPAs conducted interviews with Administrator and Four (4) staff, whom all denied an infestation of mice, LPAs toured the facility and did not observe no mice or droppings.

Regarding the allegation staff did not accommodate clients with wheelchairs: interviews conducted with facility staff indicated that clients who have different size wheelchairs are accommodated by accessing different size tables. LPAs observed clients in wheelchairs utilizing different size tables during activities.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240802111021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 366400732
VISIT DATE: 08/08/2024
NARRATIVE
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Regarding the allegation staff did not provide adequate food service: Interviews conducted all clients are required to bring their lunches and snacks, however if a client forgets to bring their lunch or snacks the facility will provide. LPAs observed a supply of food and snacks stored at the facility for the clients who do not have a lunch.

Regarding the allegation staff did not meet reporting requirements: Interviews conducted with facility staff and tour of the facility there are no witnesses or evidence to corroborate the allegation.

Regarding the allegation staff did not treat client with respect: Interviews conducted with facility staff all denied not treating clients with respect. LPAs were unable to interview clients due to their inability to communicate. There were no witnesses or evidence to corroborate the allegation.

Regarding the allegation staff did not meet buildings and grounds requirements: LPAs observed the facility to be clean and in good repair, there were no foul odors, bathrooms were observed to be clean and sanitary. There was no clutter or obstruction in hallways or walkways. No evidence to corroborate the allegation.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated; meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed and a copy with appeal rights was provided to Administrator Esquero at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2