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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366400732
Report Date: 06/17/2025
Date Signed: 06/17/2025 03:47:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20241007094549
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: 35DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Program Director Candace SmithTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff are not using universal precautions
Staff are not properly sanitizing the facility
Staff does not have planned activities for the clients
Staff are financially abusing the clients
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Program Director Candace Smith and discussed the purpose of the visit.

Regarding allegation #1 and #2, it is alleged staff are not using universal precautions and not properly sanitizing facility. LPA conducted staff interviews and staff have informed LPA the facility is moped with hot water and dawn soap, all other surfaces such as doorknobs and counters are wiped down with disinfectant wipes. Staff wipe down changing tables after each change, the facility entirely is wiped down with disinfectant at the end of day. Staff are advised to use clean gloves for each client being changed.

Regarding Allegation #3, LPA observed an activities schedule posted on a wall in the Garden Room located at the back of the facility. Every Thursday each client chooses three activities per day they would like to participate for the upcoming week. Throughout the facility LPA observed board games, musical instruments, and sensory items for clients.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/07/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20241007094549

FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: 35DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Program Director Candace SmithTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not being properly trained
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Program Director Candace Smith and discussed the purpose of the visit.

LPA conducted five (5) client interviews, all whom agree staff are properly trained to assist clients.
LPA conducted four (4) staff interviews, of those (4), three (3) staff stated staff can use more trainings on assisting clients. One (1) of these staff stated there is no individual binder to read up on such client to better assist their needs.

Based on the evidence gathered during the investigation, the above allegation is Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met

An exit interview was conducted where this report (LIC 9099), LIC 9099D was discussed, and a copy was provided, along with a copy of the appeal rights to Program Director Candace Smith.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 56-AS-20241007094549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 366400732
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/28/2025
Section Cited
CCR
82090(5)(A)
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82090 Health and Safety Services
(5) If the client is unable to care for all aspects of the condition, a licensed professional, or facility staff who receive supervision and training from a licensed professional, may assist the client in the care of the condition.(A) Training shall include hands-on instruction in both general procedures and client-specific procedures.
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Program Director has agreed to provide additional training to all staff and provide signatures of all attendees to LPA by POC due date
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Based on observations and interviews, the licensee failed to esnsure that the facilty staff are properly trained to assist all clients, which can pose an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 56-AS-20241007094549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 366400732
VISIT DATE: 06/17/2025
NARRATIVE
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Regarding allegation #4, LPA interviewed five (5) clients, all whom stated staff do not financially abuse clients.

LPA interviewed four (4) staff, all whom denied financially abusing clients, clients only bring money to the facility when they have lunch outings, their change and receipt are provided back to clients.

Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Program Director Candace Smith at the conclusion of the visit.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4