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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366400732
Report Date: 06/17/2025
Date Signed: 06/17/2025 03:35:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20240920100027
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: 35DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Program Director Candace SmithTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Facility Director encourages staff to falsify reports about the facility.
Staff handle client(s) in rough manner while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegations. LPA met with Program Director Candace Smith and discussed the purpose of the visit.

Regarding allegation #1, LPA conducted four (4) staff interviews, all whom denied falsifying reports or lying to licensing.

Regarding allegation #2 , LPA conducted five (5) client interviews, all whom stated staff do not handle them in a rough manner. LPA conducted four (4) staff interviews all whom deny handling clients in a rough manner, nor have they seen other staff handle clients in a rough manner.

Based on LPA's observations, record reviews, and interviews, the above allegations are unsubstantiated. This means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted where this report was discussed, and a copy was provided to Program Director Candace Smith at the conclusion of the visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2024 and conducted by Evaluator Sarina Ramirez
COMPLAINT CONTROL NUMBER: 56-AS-20240920100027

FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
366400732
ADMINISTRATOR:CAROL SANTA CRUZFACILITY TYPE:
775
ADDRESS:1910 ORANGETREE LANE SUITE 340TELEPHONE:
(909) 335-3030
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:45CENSUS: DATE:
06/17/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Program Director Candace SmithTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not ensure that facility equipment is in good repair.
INVESTIGATION FINDINGS:
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3
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5
6
7
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9
10
11
12
13
Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to deliver findings on a complaint investigation regarding the above allegation. LPA met with Program Director Candace Smith and discussed the purpose of the visit.

Regarding allegation above, LPA observed a broken hoyer lift in the facility changing room. Staff is unsure why the hoyer lift is not operable, however it’s been non operable for months.

Based on the pertinent documents LPA reviewed, no clients are required to be changed/transferred with a hoyer lift. Although no clients are required to use a hoyer lift, facility equipment is not in good repair; therefore the allegation is substantiated.

A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

An exit interview was conducted where this report (LIC 9099), LIC 9099D was discussed, and a copy was provided, along with a copy of the appeal rights to Program Director Candace Smith.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 56-AS-20240920100027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 366400732
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/28/2025
Section Cited
CCR
82087(a)
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82087 Buildings and Grounds
(a) The program site shall be clean, safe, sanitary and in good repair at all times for the safety and well-being of clients, employees and visitors.
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Program Director (PD) informed LPA she is in the process of discussing with Licensee whether or not to replacie hoyer lift, PD will follow up with LPA by POC due date and provide a signed statement stating they have read and understand regulation being cited
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Based on observations, the licensee failed to esnsure that the facilty equipment is in good repair at all times for clients, which can pose a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Sarina Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3