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13 | Licensing Program Analyst (LPA) Javier Prieto arrives the facility to conduct a complaint investigation regarding allegations that the facility has rodent infestation, the facility is not maintained in a clean and sanitary manner, the facility is not providing assistance in meeting necessary medical needs of the resident and that the facility is failing to dispense medications as ordered. LPA met with Executive Director Suby Kumar. LPA tour room of resident #1 (R1) where mouse droppings were observed. Incident was isolated to R1 room. Facility has an exterminator company that arrives monthly and bi-weekly to treat the facility as well as special instructions pertaining to rodent exclusions. R1's belongings were washed, room clean and treated with carpets professional cleaned. R1 was moved to another room were she will continue her residence. LPA toured the facility to find it clean, free from odors and free from clutter. Staff observed R1, in need of medical attention and addressed this matter appropriately by transporting to a medical facility and providing medical services before returning to the facility. This incident was documented by facility and copy provided to LPA Prieto. R1 is mobile and is witnessed by staff if any needs are required relating to care. |