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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366401946
Report Date: 05/21/2025
Date Signed: 05/21/2025 10:45:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2023 and conducted by Evaluator Eldin Serrano
COMPLAINT CONTROL NUMBER: 56-AS-20230519090419
FACILITY NAME:OPARC ADULT DEVELOPMENT CENTER-MONTCLAIRFACILITY NUMBER:
366401946
ADMINISTRATOR:BARBARA CHAVEZFACILITY TYPE:
775
ADDRESS:4650 ARROW HWY. SUITE G15-21TELEPHONE:
(909) 625-0213
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:70CENSUS: 52DATE:
05/21/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Barbara Chavez, Program ManagerTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not prevent a client from sexually abusing another client while in care.
INVESTIGATION FINDINGS:
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On 05/21/2025 at 10:00 AM, Licensing Program Analyst (LPA), Eldin Serrano, visited the facility to deliver the investigative findings for the above allegations. LPA Serrano identified himself and discussed the purpose of the visit with Program Manager Barbara Chavez.

The investigation of the allegation was conducted by Department staff. The investigation consisted of file review and interviews with relevant parties. The allegation indicates that staff did not prevent a client from sexually abusing another client while in care. Department staff interviewed Client #1 (C1) who reported allegedly being sexually abused by another client but C1 could not provide any specific information except repeating the words asked but not answering the questions throughout the interview. Based on the interview with the alleged victim’s relative, the relative indicated that C1 is diagnosed with Down Syndrome and has the communication capability of a “one and a half to two-year-old,” answers “yes” to every question, and is “low level functioning.
**Continuation in LIC9099C***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20230519090419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: OPARC ADULT DEVELOPMENT CENTER-MONTCLAIR
FACILITY NUMBER: 366401946
VISIT DATE: 05/21/2025
NARRATIVE
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Based on the interview with staff #1 (S1), S1 reiterated that nothing was reported to her by C1’s mother and if it had been, S1 would have reported it to the proper authorities. Based on the interview, there were no witnesses or documented reports corroborating that the staff did not prevent a client from sexually abusing another client while in care.

Therefore, based on the evidence obtained during the Department's investigation, there is insufficient evidence to prove that the staff did not prevent a client from sexually abusing another client while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report LIC9099, LIC9099C were discussed and provided to Program Manager Barbara Chavez.

SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2