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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366401946
Report Date: 07/02/2026
Date Signed: 07/02/2026 01:02:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2026 and conducted by Evaluator Eldin Serrano
PUBLIC
COMPLAINT CONTROL NUMBER: 56-AS-20260626142008
FACILITY NAME:OPARC ADULT DEVELOPMENT CENTER-MONTCLAIRFACILITY NUMBER:
366401946
ADMINISTRATOR:BARBARA CHAVEZFACILITY TYPE:
775
ADDRESS:4650 ARROW HWY. SUITE G15-21TELEPHONE:
(909) 625-0213
CITY:MONTCLAIRSTATE: CAZIP CODE:
91763
CAPACITY:70CENSUS: 60DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Barbara Chavez, Program ManagerTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff did not treat client with respect
INVESTIGATION FINDINGS:
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On 7/2/2026 at 9:40 AM, Licensing Program Analyst (LPA) Eldin Serrano made an unannounced visit to the facility to deliver the findings of the above allegation. LPA explained the purpose of the visit to Program Manager Barbara Chavez. The investigation consisted of interviews with staff and clients as well as observation.

Allegation: Staff did not treat client with respect – Based on interviews with staff and clients, it was revealed that clients are treated with respect. It was confirmed that staff speak to clients in a polite and respectful manner and do not threaten clients with removal from the program for not following instructions. Additionally, staff ensure that clients are kept in comfortable and safe areas, especially during hot weather conditions. LPA did not find evidence to corroborate the allegation.

****continuation on LIC9099C****
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20260626142008
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: OPARC ADULT DEVELOPMENT CENTER-MONTCLAIR
FACILITY NUMBER: 366401946
VISIT DATE: 07/02/2026
NARRATIVE
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Based on the evidence, the allegations mentioned above is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

An exit interview was conducted where this report, LIC9099 and LIC9099C were discussed and provided to program manager Barbara Chavez
SUPERVISORS NAME: Karen Clemons
LICENSING EVALUATOR NAME: Eldin Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2