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32 | The tenth allegation indicates Staff do not ensure resident rooms are kept clean. During the investigation, LPA Brown did not find evidence to corroborate the allegation. Interviews with residents indicated that staffs at the facility ensure that their rooms are kept clean. Residents interviews revealed that housekeeper cleans their room once per week and staffs are helping them maintain their room clean. Staffs interviews indicated all staffs at the facility are ensuring that residents room are kept clean and all of them are working together to maintain the cleanliness in each residents room. Staffs interviews revealed that there's no incident happened at the facility that staffs did not ensure that resident rooms are kept clean. During the visit last 05/12/2023 and 06/13/2023, LPA Brown observed residents' room clean.
Based on interviews and records review, the allegation Staff are not performing services as specified in the admission agreement (Allegation #1), Facility is charging for extra services not accorded to resident(Allegation #2), Facility did not evaluate resident needs during pre-admission (Allegation #3), Facility electrical wiring is in disrepair (Allegation #4), Facility denied visitors entry to visit residents (Allegation #5), Staff are not providing medication assistance (Allegation #6), Staff are not assisting residents with incontinence care (Allegation #7), Staff are not assisting residents with bathing (Allegation #8), Staff do not respond to call button alerts (Allegation #9), Staff do not ensure resident rooms are kept clean (Allegation #10) are UNSUBSTANTIATED. A finding of unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.
An exit interview was conducted, where this report (LIC9099) was discussed and provided to Executive Director Lisa To. |