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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366402735
Report Date: 06/24/2025
Date Signed: 06/24/2025 10:25:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2024 and conducted by Evaluator Becky Mann
COMPLAINT CONTROL NUMBER: 56-AS-20240410110332
FACILITY NAME:RAMADA RANCHFACILITY NUMBER:
366402735
ADMINISTRATOR:EMERSON, DIANE L.FACILITY TYPE:
740
ADDRESS:35859 RAMADA LANETELEPHONE:
(909) 797-7822
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:6CENSUS: 0DATE:
06/24/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Diane Emerson, AdministratorTIME COMPLETED:
10:35 AM
ALLEGATION(S):
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Staff leave residents in soiled clothing for an extended period
Staff do not ensure resident's bed pads and linen are clean and dry
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to deliver findings. LPA met with Diane Emerson, Administrator and explained the purpose of today's visit. The investigation consisted of LPA observations, pertinent document reviews, and interviews with staff and residents. At the time of visit, the facility does not have residents in care.

The allegation that staff leave residents in soiled clothing for an extended period. Two (2) staff interviewed denied leaving residents in soiled clothing for an extended period. LPA Malcore made attempts to interview Resident #1 (R1); however, they were unable to provide information.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20240410110332
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: RAMADA RANCH
FACILITY NUMBER: 366402735
VISIT DATE: 06/24/2025
NARRATIVE
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The allegation that staff do not ensure resident's bed pads and linen are clean and dry. Two (2) staff interviewed ensured that resident’s bed pads and linens were kept clean and dry. LPA Malcore made attempts to interview Resident #1 (R1); however, they were unable to provide information. Based on LPA Malcore’s observations, there was no incontinence smell in the resident’s bedrooms.

Based on interviews with staff and resident, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to Diane Emerson, Administrator at the conclusion of the visit.
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2