366405698-7-28-2026-56-AS-NBRN-DWFU4Z-20260729151557

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 366405698
Report Date: 05/21/2026
Date Signed: 07/28/2026 11:51:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2025 and conducted by Evaluator Becky Mann

COMPLAINT CONTROL NUMBER: 56-AS-20251107130344

FACILITY NAME:	INNOVATIVE BUSINESS PARTNERSHIPS, INC.		FACILITY NUMBER:	366405698
ADMINISTRATOR:	THERESE M. KRAGNESS		FACILITY TYPE:	775
ADDRESS:	17191 JASMINE STREET		TELEPHONE:	(760) 243-1400
CITY:	VICTORVILLE	STATE: CA	ZIP CODE:	92307
CAPACITY:	90	CENSUS: 34	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Connor Kragness, Assistant Program Director		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Neglect/lack of supervision resulted in client inappropriately touching another client
Staff did not follow infection control requirements
Staff did not treat client with dignity

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with Connor Kragness, Assistant Program Director and discussed the purpose of the visit. The investigation consisted of LPA observations, pertinent record reviews and interviews with staff and clients.

The allegation that Neglect/lack of supervision resulted in client inappropriately touching another client. Three (3) staff interviewed denied neglect/lack of supervision resulting in client inappropriately touching another client. LPA interviewed Client #1 (C1) and Client #2 (C2) as they are non-verbal. LPA interviewed Client #3 (C3), Client #4 (C4) and Client #5 (C5) they stated that they have not been touched inappropriately by another client. C3, C4 and C5 have not seen a client inappropriately touching another client.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 56-AS-20251107130344

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: INNOVATIVE BUSINESS PARTNERSHIPS, INC.	FACILITY NUMBER: 366405698
	VISIT DATE: 05/21/2026

NARRATIVE

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The allegation that Staff did not follow infection control requirements. Three (3) staff interviewed stated that they do follow the infection control requirements. LPA interviewed Client #3 (C3), Client #4 (C4) and Client #5 (C5) and they stated that staff do keep the facility clean. Based on LPAs observations, interviews and record reviews, the facility does have an infection control plan. LPA observed the facility to be clean and sanitary, the facility has hand sanitizers, disposable gloves, sinks with soap for clients and staff to wash their hands.

The allegation that Staff did not treat client with dignity. Three (3) staff interviewed stated that they do treat clients with dignity and respect. LPA interviewed Client #1 (C1) and Client #2 (C2) as they are non-verbal. LPA interviewed Client #3 (C3), Client #4 (C4) and Client #5 (C5) and they stated that the staff treats them with respect and dignity.

Based on evidence obtained during this investigation, the allegation above is Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed, and a copy of this report was provided to Assistant Program Director at the conclusion of the visit.

SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

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