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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 366405765
Report Date: 12/23/2025
Date Signed: 12/23/2025 02:25:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/14/2025 and conducted by Evaluator Becky Mann
COMPLAINT CONTROL NUMBER: 56-AS-20250814110606
FACILITY NAME:CASA COLINA CENTERS FOR REHABILITATION/PADUA VILLAFACILITY NUMBER:
366405765
ADMINISTRATOR:STEPHANIE E. KAPLANFACILITY TYPE:
735
ADDRESS:22200 HIGHWAY 18TELEPHONE:
(760) 247-7711
CITY:APPLE VALLEYSTATE: CAZIP CODE:
92307
CAPACITY:54CENSUS: 31DATE:
12/23/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:J. Rosa Tucker, Program DirectorTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff are not transporting clients in a safe manner
Staff are exposing clients to marijuana smoke in the facility
Staff do not provide privacy to clients in care
Staff are not allowing clients access to food
Staff are not ensuring that the facility is free of vermin
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Becky Mann conducted an unannounced visit to the facility to initiate a complaint investigation. LPA met with J. Rosa Tucker, Program Director and explained the purpose of the visit. The investigation consisted of LPA pertinent record reviews, observations and interviews with staff and clients.

The allegation that staff are not transporting clients in a safe manner. Four (4) staff interviewed stated that they do transport clients in a safe manner. Five (5) clients interviewed stated that staff do transport them in a safe manner.

The allegation that staff are exposing clients to marijuana smoke in the facility. Four (4) staff interviewed stated that they have not exposed clients to marijuana smoke in the facility. Five (5) clients interviewed stated that staff have not exposed them to marijuana smoke in the facility.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 56-AS-20250814110606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BERNARDINO ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: CASA COLINA CENTERS FOR REHABILITATION/PADUA VILLA
FACILITY NUMBER: 366405765
VISIT DATE: 12/23/2025
NARRATIVE
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The allegation that staff do not provide privacy to clients in care. Four (4) staff interviewed stated that they do provide privacy to clients in care. Five (5) clients interviewed stated that staff do provide them with privacy.

The allegation that staff are not allowing clients access to food. Four (4) staff interviewed stated that they do allow clients access to food. Five (5) clients interviewed stated that staff do allow them access to food. Based on LPA observations and interviews, the facility does allow the clients access to food.

The allegation that staff are not ensuring that the facility is free of vermin. Based on LPAs observations and record reviews, the facility does have a pest control company that comes to the facility monthly for the treatments. Based on LPAs observations, the facility is clean and sanitary and did not observe any signs of vermin.

Based on evidence obtained during this investigation, the allegations above are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy of this report was provided to J. Rosa Parker, Program Director at the conclusion of the visit.
SUPERVISORS NAME: Nedra Brown
LICENSING EVALUATOR NAME: Becky Mann
LICENSING EVALUATOR SIGNATURE:

DATE: 12/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2